Manage phone.systems™ trunks

Manage existing inbound phone.systems™ trunks from the Inbound Trunks page. View a trunk’s configuration, edit its settings, enable CNAM lookup, or delete trunks that are no longer required.

These settings control caller ID and caller name delivery to your phone.systems™ PBX. To change how the PBX answers and routes calls, launch and configure phone.systems™.

Before you begin

• An active DIDWW account is required. Sign in to DIDWW.

• An existing inbound phone.systems™ trunk is required. If you do not have one, see Create a phone.systems™ trunk.

View a phone.systems™ trunk

1. In the DIDWW User Panel, go to Voice > Inbound Trunks.

2. Click the name of the phone.systems™ trunk.

Fig. 1. Open the phone.systems™ trunk details

In View Inbound phone.systems Trunk, select General, Number Translations, or Additional Services to review the settings in read-only mode. Click Close to return to the trunk list.

Fig. 2. Review the trunk settings

Edit a phone.systems™ trunk

1. In the DIDWW User Panel, go to Voice > Inbound Trunks.

2. Locate the phone.systems™ trunk and open its Actions menu.

3. Click Edit.

Fig. 3. Open the trunk for editing

4. In Edit Inbound phone.systems Trunk, update the settings on any tab. The tabs match those on the creation form. See General settings, Number Translations, and Additional Services for configuration guidance.

5. Review the changes and click Submit.

For definitions, defaults, and limits for all settings, see phone.systems™ trunk settings reference.

Fig. 4. Update and save the trunk settings

Enable CNAM lookup

1. Open the phone.systems™ trunk for editing. See Edit a phone.systems™ trunk.

2. Select Additional Services.

3. Turn on Enable CNAM Lookup.

4. Click Submit.

An additional charge applies to each call from a U.S. source number. See CNAM IN for how caller names are delivered and where CNAM IN charges appear in call logs.

Fig. 5. Enable CNAM lookup

Delete phone.systems™ trunks

Delete one phone.systems™ trunk from its Actions menu or delete multiple phone.systems™ trunks using Batch Actions.

Warning

Deleting a trunk is permanent and cannot be undone. Confirm that the trunk is no longer required before continuing.

An assigned trunk cannot be deleted. First unassign the trunk from every DID number.

Delete one phone.systems™ trunk

1. Go to Voice > Inbound Trunks.

2. Locate the phone.systems™ trunk and open its Actions menu.

3. Click Delete.

Fig. 6. Delete one phone.systems™ trunk

4. In the Delete Trunk(s) confirmation window, review the selected trunk and click Delete.

Fig. 7. Confirm the deletion

Delete multiple phone.systems™ trunks

1. Go to Voice > Inbound Trunks.

2. Select the phone.systems™ trunks to delete.

3. Click Batch Actions > Delete Trunk(s).

Fig. 8. Delete multiple phone.systems™ trunks

4. In the Delete Trunk(s) confirmation window, review the selected trunks and click Delete.

Fig. 9. Confirm the batch deletion

Related resources

• Create a phone.systems™ trunk — Create and initially configure an inbound phone.systems™ trunk.

• phone.systems™ trunk settings reference — Look up field definitions, defaults, available values, and limits.

• Assign a voice trunk — Assign or unassign the trunk for one or more DID numbers.

• Launch and configure phone.systems™ — Configure call routing after calls enter phone.systems™.