End-user verification#

End-user verification is required in some countries before DID numbers can be activated. In Buy Numbers, the Required option in the registration filter identifies numbers that must complete End-user verification before activation.

Verification requirements depend on local telecommunications regulations and may vary by country, region, number type, and identity type. When End-user verification is required, DID numbers remain pending until the required information is reviewed and approved.

What is end-user verification?#

End-user verification is the process of validating the identity and address information associated with DID number usage.

Telecommunications regulations in some countries require providers to collect and verify customer information before activating phone numbers. Depending on local requirements, verification may apply to individuals, businesses, or both.

Verification requirements may include:

  • identity information

  • address information

  • proof-of-address documents

  • business registration documents

  • local presence requirements

  • supporting documents, when required

How end-user verification affects number purchases#

When you select DID numbers to buy, DIDWW indicates whether registration is required for the number range. When registration is not required, end-user verification does not block activation after checkout.

If registration is required, the number cannot be activated until end-user details are submitted and approved. If you already have the required identity and address records, you can submit them during checkout using Submit End User Details. If the details are not available during checkout, the number remains pending until the required records are assigned and approved.

        flowchart LR

    A[Complete checkout] --> B{Registration required?}

    B -->|No| C[Number activation]

    B -->|Yes| D[Submit End-user Details]
    D --> E[Compliance review]
    E --> F[Number activation<br/>after approval]

    class C,E,G,I customer
    class B,F system
    class A,D idle
    class H,J operational

    classDef customer fill:#F7FBFF,stroke:#0072CE,stroke-width:2px,color:#102A43
    classDef system fill:#FFF1E8,stroke:#FF8A4C,stroke-width:2px,color:#102A43
    classDef idle fill:#F7FBFF,stroke:#0072CE,stroke-width:2px,color:#102A43
    classDef operational fill:#ECFDF5,stroke:#10B981,stroke-width:2px,color:#102A43

When registration is required#

Verification requirements vary by country, number type, and local regulations.

Requirements may differ by:

  • country, region, or city

  • local, national, mobile, toll-free, or other number types

  • personal or business identity type

  • required proofs and supporting documents

Depending on local regulations, additional requirements may apply, including:

  • local address requirements

  • business-only eligibility

  • national identity verification

  • emergency service address requirements

How identities and addresses are used#

End-user verification uses identity and address records stored in Identities & Addresses in the DIDWW User Panel.

An identity represents the individual or business using the DID numbers. Address records store the physical address information required for regulatory verification. A verification request is created when identity and address details are assigned to a number that requires registration.

Depending on local regulations, verification may require identity, address, or business information before number activation.

Verification status and activation#

Numbers that require end-user verification may remain in a pending state until the review process is completed.

If verification is rejected or additional information is required, DIDWW provides status updates in the User Panel. You can track submitted requests in Verifications. Activation timing depends on the country requirements and the completeness of the submitted information.