My Numbers
All numbers assigned to a user’s account are listed in the “My Numbers” section.
A DID status summary is displayed at the top of this page (Fig. 1):
ALL - the total number of available DIDs in the account.
Active - the number of configured DIDs with service time remaining.
Not configured - the number of DIDs that have no trunk or capacity assigned and are unable to receive incoming calls.
Awaiting registration - the number of DIDs which are awaiting the completion of the registration process.
Terminated - the number of DIDs that have no service time or have been removed.
Expiring soon - the number of DIDs that will not renew again, as the remaining number of Billing Cycles is set to 0.
Note
Please be advised that DIDs cannot be manually removed from the User Panel - cancelled DIDs are moved to SAP (Service Ageing Pool) for 34 days, before being fully removed from your account.
DIDs in SAP can be restored during this period.
DID number groups, which require registration are an exception - DIDs with no approved verification can be cancelled and refunded without being moved to SAP.
Fig. 1. “My Numbers” section
A list of DID numbers in the account can be exported by clicking “Download CSV”. New numbers can be purchased by clicking “Add New DIDs” (Fig. 2).
Fig. 2. Batch actions, add new DIDs and export positions
Multiple DIDs once selected can be managed through “Batch Actions” as shown in Fig. 2.
Fig. 3. Multiple DIDs filter
Filter tool helps to modify DIDs in batch by entering multiple comma-separated DID numbers (Fig. 3).
Identity column
The identity column displays information about currently assigned identity to the DID number.
Services column
Services column displays information about available additional services and their current statuses.
Fig. 4. Services column
Statuses:
A2P SMS Campaigns:
New - a request to activate A2P SMS Campaign has been submitted.
In Process - review is in process.
Active - service is active.
Changes Required - changes required in A2P SMS campaign registration details.
Pending Closure - a request to close A2P SMS campaign is pending.
Emergency Calling:
New - a request to activate Emergency Calling has been submitted.
In Process - review is in process.
Active - service is active.
Changes Required - changes required in Emergency Calling registration details.
Cancelation Pending - a request to cancel Emergency Calling is pending.
CNAM:
Pending - review is in process.
Active - service is active.
Cancelation Pending - a request to cancel CNAM service is pending.