Identities

An identity contains the end-user’s personal or business information, along with uploaded proof documents. This information is used to meet the regulatory requirements for various services.

Identity Hierarchy

Learn how identities are prioritized for different services.

Identity Hierarchy

Create a New Identity

Follow a step-by-step guide to create a new Personal or Business identity.

Create a New Identity

Edit an Identity

Modify the details of an existing identity.

Edit Identity

Delete an Identity

Permanently remove an identity that is no longer in use.

Delete Identity

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Identity Hierarchy

The identity hierarchy is a ranking system that determines which identity takes precedence when it is assigned to a specific service. While identities can be reused, it is important to note that once an identity is used to activate a service, it should be used for subsequent service activations for the same number to ensure consistency.

The priority is ranked as follows, from highest (1) to lowest (3):

1. Number Registration Identity

2. A2P Campaign Identity, Emergency Calling Identity, CNAM Identity

3. Porting Identity

The assigned identity for a number is displayed in the Identity column of the Phone Numbers > My DIDs section.

Note

• A2P Campaigns can only be registered with a Business identity.

• If a number registration is pending, that identity cannot be assigned to other services (A2P, Emergency, CNAM) until it is approved.

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Create a New Identity

Follow the steps below to create a new identity in the DIDWW User Panel.

Step 1: Add New Identity

1. Go to the Identities & Addresses section

2. Click the Add New Identity button.

Fig. 1 The Identities & Addresses main page.

Step 2: Check Requirements by Service Type

For the most efficient workflow, start by checking the requirements for your use case on the New Identity page. This ensures you have the correct documents and information before proceeding.

1. Use the Requirements checker on the right side of the page.

2. Select the service Type (e.g., Registration, Porting, A2P Campaigns, or Emergency Calling) and the target Country (e.g., Belgium).

3. Review the displayed list of required documents and details. If any downloadable forms are provided, download them, complete as instructed, and upload them as part of the submission.

Note

Each requirement type corresponds to a specific use case:

• Registration – Submit documents needed to register a DID number’s end-user.

• Porting – Provide details to create a porting request from another provider to DIDWW.

• A2P Campaigns – Required to register and enable SMS delivery via Long Code or Alphanumeric Sender ID for A2P messaging services.

• Emergency Calling – Required to register and enable emergency calling services for your DID number.

Fig. 2 Checking registration requirements for Belgium.

Step 3: Enter Identity Details and Upload Documents

Important

• Providing incorrect or insufficient documents may result in a delayed or declined registration process.

• All file content is encrypted with AES‑256‑CBC and stored on our servers. Only authorized parties can decrypt it using private keys stored in a Hardware Security Module (HSM).

• The maximum upload file size is 20 MB. The supported file formats .pdf, .jpg, .png.

After reviewing the requirements, fill in the Step 1: Identity details and upload the required documents.

1. Based on the requirements, choose the appropriate identity Type: Personal or Business.

   

   Fig. 3 Selecting the identity type.

2. Fill in all required fields and upload documents by clicking Add New in the Proofs and if required Supporting Documents sections.

   Personal

   
   

   Identity Details

   Field	Description
   First Name	The individual’s legal first name.
   Last Name	The individual’s legal last name.
   Phone number	A valid contact phone number.
   Contact email	A valid contact email address.
   Personal TAX ID	The individual’s personal tax identification number.
   ID number	The number from an official identification document.
   Country of residence	The country where the individual currently resides.
   Place of Birth	The individual’s place of birth.
   Birth date	The individual’s date of birth.
   Description	A friendly name to help you identify this record.

   Documents

   Field	Description
   Proofs	Click Add New to upload required documents verifying the identity or business. Accepted types include: Driver's License National ID Passport Residence Permit Visa Other
   Supporting Documents	Upload any additional required files (e.g., regional forms). Download them from the Requirements section.

   Business

   
   

   Company Details

   Field	Description
   Company Name	The full legal name of the business.
   Company registration number	The official registration number of the business.
   VAT/TAX number	The Value Added Tax or other official tax number.
   Country of incorporation	The country where the business is legally registered.
   Company website	The official website for the business.
   Description	A friendly name to help you identify this record.

   Representative’s Details

   Field	Description
   First Name	The representative’s legal first name.
   Last Name	The representative’s legal last name.
   Phone number	A valid contact phone number for the representative.
   Contact email	A valid contact email address for the representative.
   Representative’s TAX ID	The representative’s personal tax identification number.
   ID number	The representative’s number from an official identification document.
   Place of Birth	The representative’s place of birth.
   Birth date	The representative’s date of birth.

   Documents

   Field	Description
   Proofs	Click Add New to upload required documents verifying the identity or business. Accepted types include: Business Registration Certificate / Incorporation Certificate Trade License Excerpt from the commercial register Passport (of the representative) Driver's License (of the representative) National ID (of the representative) Other
   Supporting Documents	Upload any additional required files (e.g., regional forms). Download them from the Requirements section.

Step 4: Validate Identity Details and Continue

After entering your identity information, click Validate to check your identity input against the selected requirements. If all required fields are complete and correct, click Continue to proceed to the next step.

Note

When you click Validate, any missing required information will be shown in a highlighted red text. Because the address form has not been completed yet, related fields may also show as incomplete. It is recommended to validate identity details before proceeding to the next step.

Step 5: Enter Address Details and Upload Documents

In the Step 2: Address form, fill in the address details and upload the required proof documents.

Field	Description
Add address later	Toggle to skip this step and finalize the identity creation without an address. Note You can add an address to the identity later.
Country	The country of the address.
City	The city of the address.
Postal code	The postal or ZIP code.
Address	The street name and number.
State/Province/Region	The state, province, or region.
Description	A friendly name to help you identify this address.
Proofs	Click Add New to select a proof type and upload the document. Available proof types include: Copy of Phone Bill Utility Bill Rental Receipt Other

Step 6: Validate and Submit

After entering both identity and address information, click Validate to confirm everything is complete. The green Valid text will appear in the requirements section if all required information has been provided correctly.

Click Submit to finalize and create your identity and address.

Fig. 4 Validating identity and address requirements before submission

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Edit Identity

1. Navigate to the Identities & Addresses > Identities tab.

2. Find the identity you wish to update and click the actions button on the right.

3. Select Edit from the dropdown menu to open the edit identity window.

4. Make your changes and click Submit to apply the changes.

   

   Fig. 5 Edit button.

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Delete Identity

Important

An identity cannot be deleted if it is currently assigned to any active services. This action cannot be undone.

1. Navigate to the Identities & Addresses section and select the Identities tab.

2. Find the identity you wish to remove and click the actions button on the right.

3. Select Delete from the dropdown menu.

4. A confirmation pop-up will appear. Click Delete to permanently delete the identity.

   

   Fig. 6 Delete button.