Robocall Mitigation Database#

The Federal Communications Commission (FCC) maintains the Robocall Mitigation Database (RMD). Voice service providers and intermediate providers use it to certify their STIR/SHAKEN implementation and robocall mitigation practices, supporting efforts to prevent illegal and spoofed robocalls.

Why DIDWW may request registration#

If DIDWW has requested that you register with the FCC, it is because we have determined that your use case likely aligns with that of a voice service provider. This usually indicates that you are reselling DIDWW voice services for use by a separate end user making outbound calls to US destinations, rather than using the services directly for your own business.

By reselling, we mean that your business is not using DIDWW voice services directly, but is providing them to another party for use.

In these cases, DIDWW acts as a downstream provider. US rules may prohibit a downstream provider from accepting traffic directly from a provider that is required to file but is not listed in the RMD, or whose filing has been removed. An RMD listing alone does not guarantee that DIDWW will approve the service or accept the traffic.

Contact DIDWW Customer Support if you need clarification about a registration request.

Who may need to register#

FCC rules require voice service providers and intermediate providers, including gateway providers, to file in the RMD. This can include VoIP resellers and foreign providers that send calls with US North American Numbering Plan numbers in the Caller ID field to US providers.

A business does not become a voice service provider merely because it uses an outbound trunk for its own calls. Whether registration is required depends on the service it provides and its role in the call path.

What is the FCC?#

The Federal Communications Commission is an independent US government agency responsible for regulating interstate and international communications across various media, including radio, television, wire, satellite, and cable. It operates in all 50 states, the District of Columbia, and US territories. As the primary authority for communications law, regulation, and technological innovation in the United States, the FCC is overseen by Congress.

FCC and TCPA compliance for outbound calls#

Customers that send telemarketing or other automated voice traffic to the United States are responsible for complying with the Telephone Consumer Protection Act (TCPA), FCC rules, and other applicable federal and state requirements. Noncompliance may result in substantial statutory damages, regulatory penalties, and other enforcement action.

Before placing telemarketing calls:

Verify called numbers against the National Do Not Call Registry as required for your traffic.
Maintain and honor an internal company-specific Do Not Call (DNC) list.
Obtain and retain the consent required for the call type and promptly honor revocation requests.

Consumers can submit unwanted-call complaints through the FCC Consumer Inquiries and Complaints Center. Such complaints may contribute to enforcement action and negatively affect the reputation of the calling number.

Reassigned Numbers Database#

A telephone number may be reassigned after the previous subscriber disconnects it. Consent obtained from the previous subscriber does not apply to the number’s new subscriber.

Use the Reassigned Numbers Database (RND) to determine whether a number has been permanently disconnected and reassigned since the date on which consent was obtained or the customer was last known to use that number. Query the RND before placing automated calls that rely on previously obtained consent, including appointment reminders, account notifications, and similar traffic. This helps avoid contacting a new subscriber who has not opted in.

Important

RND screening supplements, but does not replace, consent records, DNC screening, or other compliance controls. Customers are responsible for determining which requirements apply to their traffic.

Register with the FCC#

Obtain an FCC Registration Number (FRN) through CORES, then submit and maintain your filing through the RMD portal. Use the FCC’s current resources:

Commission Registration System (CORES) for obtaining and managing an FRN.
CORES tutorial videos.
Robocall Mitigation Database portal.
RMD filing instructions.
Frequently Asked Questions for RMD filers.

If you need help navigating the registration process, consultants and outside counsel can assist. If you find inaccurate information in the database or need help with the registration process, contact the FCC at RobocallMitigationDatabase@fcc.gov.

RMD registration is separate from STIR/SHAKEN attestation and does not remove a Spam/Scam Likely label.

This page provides general information, not legal advice. Consult qualified counsel if you are unsure whether the filing requirements apply to your business.