Inbound Call Logs

Inbound call logs provide detailed records of inbound call activity. These logs are essential for monitoring, analysis, and troubleshooting.

Call Log Filters

Various filters are available to help you locate the exact call logs.

Call Log Filters
Filter Name	Description
Date / Time Start (UTC)	Filter logs for specific time ranges: `Today`, `This week`, `This month`, `Previous month`, or `Custom Range`.
Source	Filter logs by specific source numbers using `Equals` or `Contains`.
Destination DID	Filter logs by specific DID numbers using `Equals` or `Contains`.
Voice IN Trunk	Filter logs based on specific Voice IN Trunks.
Trunk Group	Filter logs based on specific Trunk Groups.
Capacity Group	Filter logs based on specific Capacity Groups.
Status	Filter logs by call status: `Any Status`, `Success`, `Capacity Exceeded`, or `Failed`.
Type	Filter logs by service type: `PSTN`, `Toll-Free`, `Metered Channels`, or `CNAM IN`.
Call ID	Filter logs by the system-generated Call ID using `Equals` or `Contains`.

Tip

You can filter multiple values in call log filters, such as source numbers, destination numbers, or other fields, by entering the values separated by commas (,) or spaces. For example, enter 123,456 or 123 456 to filter multiple entries in a single field.

Call Logs Descriptions

The following fields are included in the inbound call logs:

Call Log Fields
Field Name	Description
Call ID	The system-generated identifier for the call.
Date / Time Start (UTC)	The time when DIDWW received the call.
Date / Time Connect (UTC)	The time when the call was connected.
Date / Time End (UTC)	The time when the call ended.
Status	Indicates whether the call was successful or failed.
Source	The originating source number of the call.
Source Name	The caller’s name. If CNAM IN lookup is disabled, this field may be empty or show the source number.
Destination DID	The DID number to which the call was routed.
Duration (sec)	The duration of the call in seconds.
Attempt	The routing attempt to deliver the call.
Response	The SIP response code for the call.
Disconnect Initiator	The party that disconnected the call (Origination or Destination).
Voice IN Trunk	The trunk to which the call was routed.
Destination	The full URI of the Voice IN Trunk.
Trunk Group	The Trunk Group to which the Voice IN Trunk is assigned.
Capacity Group	The channel group to which the DID number is assigned.
Toll-free (USD)	The price for calls received on a Toll-Free DID number, in USD.
PSTN (USD)	The price for PSTN forwarding, in USD.
Metered (USD)	The price for the use of metered channels, in USD.
CNAM IN (USD)	The price for CNAM IN lookup, in USD.
Total (USD)	The total price of the call, in USD.
Call ID	The system generated call ID.

Billing Information

Call charges are calculated based on the total call duration, including milliseconds. Any fraction of time that exceeds a full billing interval is automatically rounded up to the next interval. This means that even a few milliseconds beyond a complete interval are counted as a full additional interval for billing purposes.

For example, when the billing increment is 60/60:

If a call lasts 60.000 seconds, it is billed as 60 seconds (one interval).

If a call lasts 60.001 seconds (where 0.001 represents milliseconds), it is billed as 120 seconds (two intervals).