Inbound Call Logs

Inbound call logs provide a detailed and accurate history of calls, including the date and time of each call, its duration, and the source and destination phone numbers.

The following filters can be applied by the user to refine the call logs (Fig. 1):

Fig. 1. Filters

Date / time start (UTC) - Used to filter out logs for "Today", "This week", "This month", "Previous month", "Custom Range".

Source - Used to filter out logs from specific source numbers. Filter can be specified with "Equals" or "Contains".

Destination DID - Used to filter out logs to a specific DID number. Filter can be specified with "Equals" or "Contains".

VOICE IN trunk - Used to sort the logs based on a specific VOICE IN trunk.

Trunk Group - Used to sort the CDRs based on a specific trunk group.

Capacity Group - Used to sort the CDRs based on a specific capacity group.

Status - Used to filter CDRs based on the status of the call ("Any Status", "Success", "Capacity Exceeded", "Failed").

Overload reason - Used to sort logs by a specific overload reason, when filtering based on Capacity Exceeded status.

Type - Used to sort CDRs based on service type ("PSTN", "Toll-Free", "Metered Channels", "CNAM Lookup").

Call log description

Fig. 2. Inbound Call logs

Date / Time Start (UTC) - The time when DIDWW received the call.

Date / Time Connect (UTC) - The time when the call was connected.

Date / Time End (UTC) - The time when the call was ended.

Status - Indicates whether the call failed or succeeded in connecting.

Source - The originating source number of the call.

Source Name - The caller’s name. If CNAM lookup is disabled, this field may be empty or show the source number.

Destination DID - The DID number to which the call was routed.

Duration (sec) - The call duration, measured in seconds.

Attempt - The routing attempt to deliver the call.

Response - The SIP response code for the call.

Disconnect initiator - The party that disconnected the call (either Origination or Destination).

VOICE IN Trunk - The trunk to which the call was routed.

Destination - The full URI of the VOICE IN Trunk.

Trunk Group - The Trunk Group to which the VOICE IN trunk is assigned.

Capacity Group - The channel group to which the DID number is assigned.

Toll-free (USD) - The price for calls received on a Toll-Free DID number, in USD.

PSTN (USD) - The price for PSTN forwarding, in USD.

Metered (USD) - The price for the use of metered channels, in USD.

CNAM IN (USD) - The price for CNAM lookup, in USD.

Total (USD) - The total price of the call, in USD.