Capacity billing#
Capacity billing depends on whether capacity is included with the DID number service, purchased as flat-rate channels, or used as metered channels. Exact prices depend on the selected country, pool, account agreement, and current DIDWW pricing.
Capacity charges can come from the DID number service itself, from flat-rate channels purchased in a Capacity pool, or from metered usage. For current pricing references, see Download pricelists.
The examples on this page use sample values only. Use the prices shown in the User Panel or DIDWW pricelists for actual billing calculations.
Included channels and capacity mode#
Included channels are part of the DID number service, and the selected capacity mode determines whether a DID number includes inbound voice channels in its service price.
The 2 included (DID+2) capacity mode means the DID number price includes 2 inbound voice channels. The 0 included (DID+0) capacity mode means no inbound voice channels are included by default, so the DID number must use other Capacity through dedicated, shared, or metered capacity configuration to receive inbound calls. The metered capacity mode means the DID number uses pay-per-minute Capacity instead of included flat-rate channels.
For capacity mode values, see DID capacity modes. For DID number price behavior during purchase, see Number billing.
Flat-rate monthly charges#
Flat-rate channels are billed at a fixed monthly rate per channel. The monthly cost is shown in the User Panel under Channels cost when purchasing flat-rate channels.
Flat-rate channels can be assigned as dedicated channels or shared channels after purchase.
Example: flat-rate monthly charge
If one flat-rate channel costs USD 15.00 per month and 4 channels are purchased from the same Capacity pool, the monthly flat-rate Capacity charge is:
USD 15.00 x 4 = USD 60.00 per month
To purchase flat-rate channels, see Purchase flat-rate channels.
Metered per-minute charges#
Metered channels are billed per minute based on actual usage and the selected Capacity pool. The pay-per-minute cost appears in the User Panel under Metered capacity cost.
Metered channels do not have monthly fees.
Example: metered usage charge
If the metered Capacity cost is USD 0.01 per minute and inbound calls use 1,200 metered minutes during the billing period, the metered Capacity charge is:
USD 0.01 x 1,200 = USD 12.00
For metered channel behavior and default allocation details, see Pay-per-minute channels.
Setup fees#
A one-time setup fee is applied when flat-rate capacity channels are activated. The setup fee applies to each order, including later purchases of additional channels.
Pay-per-minute channels do not have setup fees.
Pro-rated billing#
When flat-rate channels are purchased in the middle of a billing cycle, the monthly charge is prorated for the remaining days of that cycle. The full monthly fee applies from the next billing cycle.
Example: prorated flat-rate charge
If one flat-rate channel costs USD 15.00 per month and is purchased with 10 days left in a 30-day billing cycle, the first monthly charge is prorated for the remaining 10 days:
USD 15.00 / 30 x 10 = USD 5.00
From the next billing cycle, the full monthly charge applies.
Changing the next capacity mode takes effect in the next billing cycle unless the DID number is renewed immediately for the selected period. For details, see Change Next Capacity Mode.