Services, Coverage, and Pricing

DIDWW offers a comprehensive suite of telecommunication services, including global availability of virtual phone numbers (DIDs), flexible voice channel capacity options, SIP trunking, call forwarding, emergency calling, two-way SMS messaging, number porting, and a cloud-based PBX platform. Services are billed on a prepaid model, with charges varying by service type, destination, and usage model.

Note

  • NRC (Non-Recurring Charge): One-time activation fee.

  • MRC (Monthly Recurring Charge): Ongoing monthly fee.

  • Per-minute usage fees: Applicable for certain services (e.g., outbound calls or incoming call minutes).

All rates are in USD. Ensure your payment method supports USD transactions.
For the most current service pricing, visit: DID Pricing



Phone Numbers

A wide range of virtual phone number types is available globally. Pricing follows a prepaid model, with costs comprising a one-time setup fee and a monthly recurring charge. Additional per-minute usage fees may apply based on the number type.

Local Numbers


Pricing: NRC, MRC.
Billing: Caller pays for outbound calls.



https://www.didww.com/phone-numbers/local-numbers
National Numbers


Pricing: NRC, MRC.
Billing: Caller pays for outbound calls.



https://www.didww.com/phone-numbers/national-numbers
Mobile Numbers


Pricing: NRC, MRC.
Billing: Caller pays for outbound calls.


https://www.didww.com/phone-numbers/mobile-numbers
Shared Cost Numbers


Pricing: NRC, MRC. Pay-per-minute for incoming calls.
Billing: Costs are shared between the caller and the number owner.

https://www.didww.com/phone-numbers/shared-cost-numbers
Toll-Free Numbers


Pricing: NRC, MRC. Pay-per-minute for incoming calls.
Billing: Caller is not charged.
Customer pays for inbound calls.

https://www.didww.com/phone-numbers/toll-free-numbers
UIFN Numbers


Pricing: NRC, MRC (for the UIFN plus each enabled country). Pay-per-minute for incoming calls.
Billing: Caller is not charged.
Customer pays for inbound calls.

https://www.didww.com/phone-numbers/universal-international-freephone-numbers

Note

Capacity is either included or provided separately, depending on the selected service tier.



Capacity

Flexible voice channel capacity options, including flat-rate, metered, and hybrid models. These plans define the number of concurrent calls that can be handled through the DIDWW network. Capacity is billed on a prepaid basis and is available for immediate activation via the self-service web portal, API, or by contacting sales@didww.com for high-volume deployments.

Flat-Rate Capacity


Pricing: NRC, MRC.
Billing: All channels are billed on the same monthly cycle. Charges are prorated for any channel changes during the billing period.

https://www.didww.com/services/capacity
Metered Capacity


Pricing: Pay-per-minute.
Billing: No activation or recurring fees are applicable.

https://www.didww.com/services/capacity
Hybrid Capacity


Pricing: Combined flat rate and pay-per-minute.
Uses flat-rate channels for predictable traffic and metered channels as a reliable backup for high call demands.

https://www.didww.com/services/capacity

Note

Specific country eligibility for each capacity plan may impact channel pricing and availability.
For service details, visit: DIDWW Capacity Services



Voice

Outbound voice services through Local and International SIP Trunking, as well as Emergency Calling. These services are built on a secure, geo-redundant intercontinental backbone, supporting high-quality, reliable, and compliant voice communication globally.

Local Outbound Termination


Pricing: Pay-per-minute.
Billing: Charges apply as incurred.
Calls are billed with an initial minimum interval and subsequent incremental intervals.

https://www.didww.com/services/two-way-sip-trunking/outbound-sip-trunking/local-sip-trunking
International Outbound Termination


Pricing: Pay-per-minute.
Billing: Charges apply as incurred.
Calls are billed with an initial minimum interval and subsequent incremental intervals.

https://www.didww.com/services/two-way-sip-trunking/outbound-sip-trunking/international-voip-termination
Emergency Calling


Pricing: Monthly administration and setup fees apply per number.
Billing: Emergency calls are free of charge.

https://www.didww.com/services/emergency-calling

Note

For current rates, download the applicable SIP Trunking pricing .
To activate any voice service, please contact sales@didww.com .



Messaging

Person-to-Person (P2P) and Application-to-Person (A2P) messaging using local, national, and mobile DIDs.

Inbound SMS


Pricing: Pay-per-message.
Billing: Charged per message fragment.

https://www.didww.com/coverage-and-prices/did-pricing
Outbound P2P SMS


Pricing: Pay-per-message.
Billing: Charged per message fragment.

https://www.didww.com/services/two-way-sms/p2p-messaging
Outbound A2P SMS


Pricing: Pay-per-message.
Billing: Charged per message fragment.


https://www.didww.com/services/two-way-sms/a2p-messaging

Note

SMS messages may be split into multiple fragments depending on message length and encoding. Each fragment is billed separately.
For up-to-date SMS service rates, including destination-specific pricing for A2P and P2P messaging, refer to DIDWW DID Pricing .

Business Messaging Platform

A unified interface for managing marketing and communication campaigns across multiple channels.

Email


Pricing: 1 credit per email.
Billing: Prepaid email credits can be purchased as needed.

https://my.didww.com/#/messaging_platform
SMS


Pricing: Pay-per-message.
Billing: Depends on sender ID type and destination.


https://my.didww.com/#/messaging_platform
WhatsApp Business


Pricing: Pay-per-message.
Billing: No activation or recurring fees.

https://my.didww.com/#/messaging_platform

Note

For detailed information on the Business Messaging Platform features and capabilities, visit the official page: Messaging Platform



Cloud PBX phone.systems™

A fully-featured, cloud-based PBX platform designed for businesses of all sizes. The system offers a seat-based pricing model with flexible billing options. Each seat includes a user license, SIP account, and call forwarding capabilities. There are no feature limitations across pricing tiers.

phone.systems™


Pricing: Monthly recurring seat-based model.
Billing: All seats are billed on the same monthly cycle. Charges are prorated for any seat changes during the billing period.

https://www.didww.com/tools/business-phone-systems

Note

For more information, visit: Cloud business phone.systems™ .



Number Porting

Number porting allows businesses to retain their existing telephone numbers when migrating to the DIDWW network. This service is generally offered free of charge, subject to eligibility and approval.

Port In


Pricing: Free of charge in 41 countries (subject to approval).
Terms may be updated periodically. Please refer to the official website for the latest information.

https://www.didww.com/services/phone-number-porting

Note

For service details, visit: DIDWW Phone Number Porting