Addresses

The Addresses section allows you to create and manage verified physical address records. These addresses are then linked to your identities to meet the regulatory requirements for various services.

Create a New Address

Learn the two ways to add a new address to your account.

Create a New Address

Edit an Address

Modify the details or proof documents for an existing address.

Edit Address

Delete an Address

Permanently remove an address that is no longer in use.

Delete Address

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Create a New Address

Use the Addresses tab in Identities & Addresses to add one or more addresses to an existing identity. You can also create a new address first and assign it to an identity during Step 2 of the identity creation wizard, either by selecting an existing identity or adding a new one.

Step 1: Add New Address

1. Go to Identities & Addresses.

2. Select the Addresses tab.

3. Click the Add New Address button.

Fig. 1 Add New Address Button.

Step 2: Check Requirements by Service Type

For the most efficient workflow, start by checking the requirements for your use case on the New Identity page. This ensures you have the correct documents and information before proceeding.

1. Use the Requirements checker on the right side of the page.

2. Select the service Type (e.g., Registration, Porting, A2P Campaigns, or Emergency Calling) and the target Country (e.g., Belgium).

3. Review the displayed list of required documents and details. If any downloadable forms are provided, download them, complete as instructed, and upload them as part of the submission.

Note

Each requirement type corresponds to a specific use case:

• Registration – Submit documents needed to register a DID number’s end-user.

• Porting – Provide details to create a porting request from another provider to DIDWW.

• A2P Campaigns – Required to register and enable SMS delivery via Long Code or Alphanumeric Sender ID for A2P messaging services.

• Emergency Calling – Required to register and enable emergency calling services for your DID number.

Fig. 2 Checking registration requirements for Belgium.

Step 3: Enter Address Details and Upload Documents

Important

• Providing incorrect or insufficient documents may result in a delayed or declined registration process.

• All file content is encrypted with AES‑256‑CBC and stored on our servers. Only authorized parties can decrypt it using private keys stored in a Hardware Security Module (HSM).

• The maximum upload file size is 20 MB. The supported file formats .pdf, .jpg, .png.

After reviewing the requirements, fill in the Step 1: Address details and upload the required documents.

Fig. 3 The New Address form.

Field	Description
Country	The country of the address.
City	The city of the address.
Postal code	The postal or ZIP code.
Address	The street name and number.
State/Province/Region	The state, province, or region.
Description	A friendly name to help you identify this address.
Proofs	Click Add New to select a proof type and upload the document. Available proof types include: Copy of Phone Bill Utility Bill Rental Receipt Other

Step 4: Select or Add New Identity

Select identity

Select this option to assign the new address to an existing identity by selecting it from the list.

Fig. 4 The Select identity tab.

Add new identity

Select this option to create a new identity together with the address. Fill in the identity details and upload the required documents.

Note

For field descriptions and guidance, see the Step 3: Enter Identity Details and Upload Documents.

Fig. 5 The Add new identity tab.

Step 5: Submit Address

Click Submit to assign the address to an existing identity or to create a new identity with the address.

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Edit Address

1. Navigate to the Identities & Addresses > Addresses tab.

2. Find the address you wish to update and click the actions button on the right, then select Edit.

3. In the Edit Address window, make the required changes.

4. Click Submit to apply the changes.

   

   Fig. 6 Edit Address Button.

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Delete Address

1. Navigate to the Identities & Addresses > Addresses tab.

2. Find the address you wish to remove and click the actions button on the right, then select Delete.

3. A confirmation pop-up will appear. Click Delete to permanently remove the address.

   

   Fig. 7 Delete Address Button.