Resolve Action Required status#

Resolve Action Required status when specific numbers inside a porting request need additional information or corrected documents.

Step 1: Open the porting request#

  1. In the DIDWW User Panel, go to Phone Numbers > Number Porting.

  2. Open the Porting Requests tab.

  3. Click Actions (…) next to the porting request.

  4. Select Edit.

Numbers in Action Required status.

Fig. 1. Numbers grouped under Action Required status.#

Step 2: Resubmit the action required numbers#

  1. Expand the Action Required group.

  2. Click Actions > Resubmit.

Resubmit Action Required numbers.

Fig. 2. Selecting Resubmit for numbers in Action Required status.#

Step 3: Add comments and supporting documents#

  1. In the Resubmit Porting Request pop-up window, add comments that clarify the update.

  2. Upload any required documents.

  3. Click Submit.

Resubmit Porting Request pop-up window.

Fig. 3. Adding comments and documents before resubmitting.#