Reports
The Reports page helps you analyze your Voice and SMS traffic in one place.
Reports are useful when you want to monitor service usage, investigate changes in traffic patterns, evaluate call and messaging performance, or review charges related to your Voice and SMS activity. By combining predefined grouping options with available filters, the Reports page helps you focus on the data that is most relevant to your analysis.
Inbound Voice
Use the Inbound Voice tab to analyze inbound call performance.
Fig. 1. The “Inbound Voice” tab.
Grouping options
The available grouping options are predefined. You can select one of the following options:
Grouping option |
Description |
|---|---|
DID Number |
Groups data by the DID number that received the inbound call. |
Voice IN Trunk |
Groups data by the Inbound Voice trunk that handled the inbound call. |
Trunk Group |
Groups data by the trunk group associated with the inbound call. |
DID Country |
Groups data by the country of the DID number that received the inbound call. |
Metrics
Note
The first column in the report table changes based on the selected grouping option.
Metric |
Description |
|---|---|
Calls Count |
The total number of calls received during the selected period. |
Total Duration |
The total duration of all calls, in minutes. |
ACD (Average Call Duration) |
The average call duration, calculated by dividing the total duration by the number of calls. |
ASR (Answer-Seizure Ratio) |
The percentage of successfully connected calls out of the total call attempts. |
PSTN Charged |
Charges for calls routed through PSTN trunks. |
Metered Charged |
Usage-based charges for services billed per minute. |
Toll-free Charged |
Charges for toll-free services. |
CNAM IN Charged |
Charges for CNAM lookup services. |
Total Charged |
The total amount charged for inbound voice traffic. |
Available filters
Filter |
Description |
|---|---|
Timeframe |
Filters data by the selected timeframe: 24 hours, 7 days, 30 days, 60 days, or 90 days. |
DID Number |
Filters data by the selected DID number. |
Type |
Filters data by the selected type: PSTN, Toll-free, Metered Channels, or CNAM Lookup. |
DID Country |
Filters data by the selected country. |
Voice IN Trunk |
Filters data by the selected Inbound Voice trunk. |
Trunk Group |
Filters data by the selected trunk group. |
Outbound Voice
Use the Outbound Voice tab to analyze outbound call performance.
Fig. 2. The “Outbound Voice” tab.
Grouping options
The available grouping options are predefined. You can select one of the following options:
Grouping option |
Description |
|---|---|
Destination Country |
Groups data by the country of the dialed destination number. |
Voice OUT Trunk |
Groups data by the Outbound Voice trunk used for the outbound call. |
P-Charge-Info |
Groups data by the value of the |
Metrics
Note
The first column in the report table changes based on the selected grouping option.
Metric |
Description |
|---|---|
Calls Count |
The total number of calls made during the selected period. |
Total Duration |
The total duration of all calls, in minutes. |
ACD (Average Call Duration) |
The average call duration, calculated by dividing the total duration by the number of calls. |
ASR (Answer-Seizure Ratio) |
The percentage of successfully connected calls out of the total call attempts. |
International Cost |
Charges for calls made through international routes. |
Origin-based Cost |
Charges for calls made through origin-based routes. |
Local Cost |
Charges for calls made through local routes. |
Emergency Cost |
Charges for calls made to emergency numbers. |
Total Charge |
The total amount charged for outbound calls. |
Available filters
Filter |
Description |
|---|---|
Timeframe |
Filters data by the selected timeframe: 24 hours, 7 days, 30 days, 60 days, or 90 days. |
Destination Country |
Filters data by the country of the dialed destination number. |
Voice OUT Trunk |
Filters data by the selected Outbound Voice trunk. |
Call Type |
Filters data by the selected call type: International, Origin-based, Local, or Emergency. |
P-Charge-Info |
Filters data by the |
Inbound SMS
Use the Inbound SMS tab to analyze inbound SMS performance.
Fig. 3. The “Inbound SMS” tab.
Grouping options
The available grouping options are predefined. You can select one of the following options:
Grouping option |
Description |
|---|---|
Destination Address |
Groups data by the destination address that received the SMS message. |
SMS IN Trunk |
Groups data by the Inbound SMS trunk that received the SMS message. |
DID Country |
Groups data by the country of the DID number that received the SMS message. |
Metrics
Note
The first column in the report table changes based on the selected grouping option.
Metric |
Description |
|---|---|
Total SMS Received |
The total number of SMS messages received during the selected period. |
Successful |
The total number of successfully delivered SMS messages during the selected period. |
Delivery Rate |
The percentage of successfully delivered SMS messages out of the total received SMS messages. |
Total SMS Cost |
The total cost for received SMS messages. |
Available filters
Filter |
Description |
|---|---|
Timeframe |
Filters data by the selected timeframe: 24 hours, 7 days, 30 days, 60 days, or 90 days. |
Destination Address |
Filters data by the number that received the SMS message. |
SMS IN Trunk |
Filters data by the selected Inbound SMS trunk. |
DID Country |
Filters data by the selected country. |
Outbound SMS
Use the Outbound SMS tab to analyze outbound SMS performance.
Fig. 4. The “Outbound SMS” tab.
Grouping options
The available grouping options are predefined. You can select one of the following options:
Grouping option |
Description |
|---|---|
Source Address |
Groups data by the source address that sent the SMS message. |
Destination Country |
Groups data by the country of the destination number. |
SMS OUT Trunk |
Groups data by the Outbound SMS trunk used to send the SMS message. |
A2P Campaign |
Groups data by the A2P Campaign used for the SMS message. |
Metrics
Note
The first column in the report table changes based on the selected grouping option.
Metric |
Description |
|---|---|
Total SMS Sent |
The total number of SMS messages sent during the selected period. |
Successful |
The total number of successfully delivered SMS messages during the selected period. |
Delivery Rate |
The percentage of successfully delivered SMS messages out of the total sent SMS messages. |
Total SMS Cost |
The total cost for sent SMS messages. |
Available filters
Filter |
Description |
|---|---|
Timeframe |
Filters data by the selected timeframe: 24 hours, 7 days, 30 days, 60 days, or 90 days. |
Service Type |
Filters data by the selected service type: A2P or P2P. |
A2P Campaign |
Filters data by the selected A2P campaign. |
Source Address |
Filters data by the number that sent the SMS message. |
Destination Address |
Filters data by the number that received the SMS message. |
Destination Country |
Filters data by the country of the destination number. |
SMS OUT Trunk |
Filters data by the selected Outbound SMS trunk. |