Reports

Reports offer a detailed overview of your Voice and SMS traffic performance.

Voice IN

To analyze your inbound call performance, use the various metrics and filters provided in the ‘Voice IN’ tab.

Metric	Description
DID Number	The number associated with the inbound call.
Calls Count	The total number of calls received within a specified period.
Total Duration	The combined length of all calls, measured in minutes.
ACD (Average Call Duration)	The average length of a call, calculated by dividing the total duration by the number of calls.
ASR (Answer-Seizure Ratio)	A measure of call quality, calculated as the percentage of successfully connected calls out of total call attempts.
PSTN Charged	The charges incurred for calls routed through Public Switched Telephone Network (PSTN) trunks.
Metered Charged	The usage-based charges, applicable to services billed per minute.
Toll-free Charged	Charges related to toll-free numbers, allowing callers to reach a business without incurring charges.
CNAM IN Charged	Fees for Caller ID Name lookup services, which identify and display the caller’s name.
Total Charged	The total billed amount for all inbound voice traffic, including PSTN, metered, toll-free, and CNAM IN charges.

Filters	Description
Timeframe	Filter reports by the selected timeframe (24 hours, 7 days, 30 days, 60 days, 90 days).
DID Number	Filter reports by the selected DID number.
Type	Filter reports by the selected type (PSTN, Toll-free, Metered Channels, CNAM Lookup).
DID Country	Filter reports by the selected country.
Voice IN Trunk	Filter reports by the selected Voice IN trunk.
Trunk Group	Filter reports by the selected trunk group.

You can group the report by the following metrics:

To analyze your outbound call performance, use the various metrics and filters provided in the ‘Voice OUT’ tab.

Metric	Description
Destination Country	The country of the number that was dialed.
Calls Count	The total number of calls made within a specified period.
Total Duration	The combined length of all calls, measured in minutes.
ACD (Average Call Duration)	The average length of a call, calculated by dividing the total duration by the number of calls.
ASR (Answer-Seizure Ratio)	A measure of call quality, calculated as the percentage of successfully connected calls out of total call attempts.
International Cost	Charges for making calls via international routes.
Origin-based Cost	Charges for making calls via Origin-based routes.
Local Cost	Charges for making calls via local routes.
Total Charge	The sum of all applicable costs for the calls.

Filter	Description
Timeframe	Filter reports by the selected timeframe (24 hours, 7 days, 30 days, 60 days, 90 days).
Destination Country	Filter reports by the country of the number that was dialed.
Voice OUT Trunk	Filter reports by the selected Voice OUT trunk.
Call Type	Filter reports by the type of call (International, Origin-based, Local, Emergency).

You can group the report by the following metrics:

To analyze your SMS IN performance, use the various metrics and filters provided in the ‘SMS IN’ tab.

Metric	Description
Destination Address	The number that received the SMS message.
Total SMS Received	The sum of all received messages during the selected period.
Successful	The sum of all successfully delivered messages during the selected period.
Delivery Rate	The percentage of successfully delivered SMS messages out of the total SMS messages.
Total SMS Cost	The total cost incurred for the received messages.

Filter	Description
Timeframe	Filter reports by the selected timeframe (24 hours, 7 days, 30 days, 60 days, 90 days).
Destination Address	Filter by the number that received the SMS message.
SMS IN Trunk	Filter reports by the selected SMS IN trunk.
DID Country	Filter reports by the selected country.

You can group the inbound SMS report by the following metrics:

To analyze your SMS OUT performance, use the various metrics and filters provided in the ‘SMS OUT’ tab.

Metric	Description
Source Address	The number that sent the SMS message.
Total SMS Sent	The sum of all sent messages during the selected period.
Successful	The sum of all successfully delivered messages during the selected period.
Delivery Rate	The percentage of successfully delivered SMS messages out of the total SMS messages.
Total SMS Cost	The total cost incurred for the sent messages.

Filter	Description
Timeframe	Filter reports by the selected timeframe (24 hours, 7 days, 30 days, 60 days, 90 days).
Service Type	Filter reports by the service type (A2P, P2P).
A2P Campaign	Filter reports by the specified A2P Campaign.
Source Address	Filter by the number that sent the SMS message.
Destination Address	Filter by the number that received the SMS message.
Destination Country	Filter by the country of the number that received the SMS messages.
SMS OUT Trunk	Filter reports by the selected SMS OUT trunk.

You can group the outbound SMS report by the following metrics: