Spam/Scam Likely due to robocalls

Carriers and call-analytics providers may label suspicious calls or block them due to the high volume of robocalls. In the US, common labels include Scam Likely, Fraud Risk, Spam Risk, and Potential Spam.

Why calls receive labels

Labels are generally assigned by the terminating carrier or its call-analytics provider, not by DIDWW. Providers use different review processes, so the same number may be labeled on one network but not another. Legitimate business calls can also be mislabeled.

Labeling displays a warning but may still allow the call to connect. Blocking prevents the call from reaching the called party. Both are separate from CNAM caller-name display.

What to do if your number is mislabeled or blocked

If your calls are incorrectly labeled or blocked, consider taking the following steps. These services primarily address calls to US networks.

• TNS Call Guardian — report a mislabeled or blocked call.

• First Orion Free Number Registration — register your business name and outbound numbers.

• Free Caller Registry — register numbers used by your business with First Orion, Hiya, and TNS.

• Call Labeling and Blocking Points of Contact — find carrier and analytics-provider redress contacts.

• T-Mobile Call Reporting — report calls incorrectly identified or blocked on the T-Mobile network.

These steps can help correct mislabeling and improve call delivery, but they do not guarantee that a label will be removed.