Renew a number

Renew a DID number from the Actions column on the My Numbers page. You can also renew multiple DID numbers at once with Batch Actions.

Before you begin

• You can renew DID numbers at any time.

• Expired numbers remain in the Service Aging Pool (SAP) for 34 days.

• If a number was manually canceled, restore it before renewing it.

Renew a single number

Use this flow when you need to renew one DID number from its row-level actions menu.

Step 1: Open the renew action

1. Go to Phone Numbers > My Numbers.

2. Locate the DID number you want to renew.

3. In the Actions column, click the button and select Renew service.

Fig. 1. Renew service action.

Step 2: Confirm the renewal

1. In the Renew DID(s) pop-up window, select the billing period.

2. Click Confirm.

Fig. 2. Renew DID number confirmation window.

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Renew multiple numbers

Use this flow when you need to renew more than one DID number in the same batch action.

Step 1: Select numbers

1. Go to Phone Numbers > My Numbers.

2. Select the DID numbers you want to renew.

Fig. 3. Selecting multiple DID numbers.

Step 2: Open the batch renew action

1. At the bottom of the page, open Batch Actions.

2. Select Renew DIDs.

Fig. 4. Selecting the Renew DIDs batch action.

Step 3: Confirm the renewal

1. In the Renew DID(s) pop-up window, select the billing period.

2. Click Confirm.

Fig. 5. Confirming renewal for multiple DID numbers.

Related resources

• Reference fields — Review renewal, expiry, and billing-cycle fields.

• Batch actions reference — Review the Renew DIDs batch action.