Number billing#
Number billing describes how DID number charges are shown before purchase, in the Shopping Cart, at Checkout, and after the number is assigned to your account. It covers setup fee (NRC), monthly fee (MRC), billing periods, incoming rates, quantity, VAT, and how the selected channel option can affect the DID number price.
How numbers are billed#
DID numbers are recurring services. During purchase, DIDWW shows the one-time setup fee (NRC), monthly fee (MRC), selected billing period, selected channel option, and any incoming rates before checkout.
The exact amount shown for a DID number can depend on the country, number type, selected DID group, quantity, billing period, and selected Channels Included option.
flowchart LR
A["DID number purchased"] --> C["Initial order total<br/>amount"]
C --> D["Setup fee (NRC)<br/>applied once"]
C --> E["Monthly fee (MRC)<br/>charged for selected<br/>billing period"]
E --> F["DID number assigned<br/>to your account"]
F --> G["Billing period<br/>ends"]
G --> H{"Billing cycles<br/>left?"}
H -->|"More than 0<br/>or Unlimited"| I["Renewed for next<br/>billing period"]
I --> E
H -.->|"0"| J["DID number expires when<br/>current service period ends"]
classDef root fill:#e0f2fe,color:#1f2d3d,stroke:#38bdf8,stroke-width:2px;
classDef charge fill:#fef3c7,color:#1f2d3d,stroke:#facc15,stroke-width:2px;
classDef decision fill:#fee2e2,color:#1f2d3d,stroke:#fb923c,stroke-width:2px;
classDef endState fill:#e0f2fe,color:#1f2d3d,stroke:#38bdf8,stroke-width:2px;
class A,F,G,I root;
class C,D,E charge;
class H decision;
class J endState;
For the full purchase flow, see How to buy numbers. For post-purchase billing fields, see My Numbers billing fields.
Setup fee and monthly fee#
Setup fee (NRC) and monthly fee (MRC) are shown separately so the first order total and the recurring renewal cost are clear.
The setup fee (NRC) is a one-time charge applied when the DID number is purchased.
The monthly fee (MRC) is the recurring monthly price of the DID number.
Billing period#
The billing period is selected in the Shopping Cart before checkout. It determines the length of the first service period and the amount charged for the recurring portion of the order.
Longer billing periods combine several months of the monthly fee into one order. For example, if a semi-annual billing period is selected, the recurring charge is calculated as:
Monthly fee × 6 months
The selected period is reflected in the Shopping Cart summary, where DIDWW shows the monthly fee amount for that billing period, setup fee, subtotal, VAT, and total for DID(s).
At Checkout, the Order Summary shows the final order total, account balance, balance after the transaction, VAT, and the amount that will be charged.
Channels included#
The Channels Included option can affect the DID number price shown during purchase.
Some DID numbers can be purchased with included voice channels. In Buy Numbers and the Shopping Cart, the available options can include 0 channels or 2 channels, depending on the selected DID group.
The 2 channels option includes two included voice channels in the DID number service. This option usually has a higher monthly fee than 0 channels.
The 0 channels option does not include dedicated inbound voice channels in the DID number service. After purchase, inbound call delivery still depends on additional capacity configuration.
Changing the selected channel option can affect the monthly fee shown in the Shopping Cart and Checkout.
After purchase, supported DID numbers can be changed between supported included-channel modes by changing the next capacity mode. The change applies to the next billing cycle unless the DID number is renewed immediately for the selected period. See Change next capacity mode.
For capacity configuration and channel allocation details, see Capacity.
Orders, payments, and invoices#
Number billing is reflected in several billing records. These records are related, but they are not always created at the same moment.
Purchasing a new DID number creates an order. Renewals and billable service changes do not create an order — they are processed directly against the prepaid balance. If the balance is insufficient, funds must be added before the transaction can complete. Adding funds creates a payment record and, for purchases, a receipt. All billable activity is summarised in a monthly invoice issued on the first day of the following month.
For order history, see Orders. For payment history, see Payments. For invoices and receipts, see Invoices and Receipts. For adding funds manually, see Top Up Using Instant Payment.
Incoming rates#
The Incoming Rate column shows incoming usage rates associated with the DID group.
If a DID number has inbound call billing, the rate is shown in this column before purchase. This can apply to number types such as Toll-free, Shared Cost, or UIFN.
If a DID number has inbound SMS billing, the inbound SMS rate is also shown before purchase.
Incoming rates are usage-based charges. They are charged only when the DID number receives inbound calls or inbound SMS traffic.
Current rates can vary depending on the country, number type, DID group, selected channel option, and supported services. To review current pricing outside the purchase flow, see Download pricelists.
After purchase#
After a DID number is purchased, My Numbers shows billing information for the assigned DID number. This includes the renewal price, expiry date, billing period, and billing cycles left.
Billing cycles left is managed after purchase from My Numbers, not during checkout. For the related My Numbers fields, see My Numbers billing fields.
For renewal and lifecycle tasks, see Renew a number, Remove a number, and Restore a number.