Number Porting
DIDWW created a simple tool that allows customers to initiate and manage all porting processes online on their account.
The LNP (local number portability) tool can be found in the “Number Porting” section of the DIDWW user panel where you may easily monitor and follow porting process (Fig. 1).
Portability Checks
“Portability Check” allows customers to easily check phone number portability (Fig. 2).
Step 1. Start by creating new portability check (Fig. 3)
Step 2. Fill in the following fields and proceed with clicking “Continue” to create number portability check (Fig. 3.1).
Fields to fill in:
Friendly name - enter a desired friendly name.
DIDs – enter DID number(s) you would like to port in. When porting multiple DIDs, numbers must be listed in one column.
DID numbers must include the Country Code, City/Area code, and Local number.
Formatting examples:
35319609036
35 31 9609036
35 (31) 9609036
35 (31) 960-9036
When porting multiple DIDs, numbers must be listed in a column as shown in the example below:
35319609036
35319600837
35319603649
When porting a range of DIDs, numbers must be listed as shown in the examples below:
35319609036 - 35319609046
or
35319609036 - 46
An example of a submitted portability check (Fig.4)
Portability check statuses
New - Portability check has not been started yet
Under Review - Portability check is currently in progress
Reviewed - Portability check has been completed
Status: Reviewed
After the portability check has been reviewed, click on the “three dots” icon under the “Actions” tab, and then navigate to “Edit” (Fig. 5).
All correctly entered numbers will be listed per Country and Type (Local, National, Mobile or Toll Free) with statuses being either Portable or Not portable. Any incorrectly entered numbers will be listed under the “Not Recognized” tab (Fig. 6).
You may review the available capacity options under the “Capacity” tab.
Click the “Submit to Port In” button to start in the porting process of all portable numbers.
Note
You will be forwarded to “step 2 of Porting Request” , since numbers have already been added via the “Portability Check”.
Porting Requests
Under the “Number Porting” section, select “Porting Requests” and click the “Create New” button.
Step 1. Add numbers to your Porting Requests and click Continue (Fig. 8).
DIDs – enter the DID number(s) you would like to port in. When porting multiple DIDs, numbers must be listed in one column.
Requirements - Select country, city and number type to see detailed requirements for countries where end user registration is mandatory.
Step 2. Review Porting Requirements and click Continue.
Porting requirements will be listed per Country and Type (Local, National, Mobile or Toll Free) of added numbers (Fig. 9).
Note
In this step you may delete any numbers if you cannot comply with porting requirements.
Step 3. Enter the required details (Fig. 10), (Fig. 11).
Friendly name - enter a desired friendly name.
End User Registration Details:
Identity - assign a saved identity or create a new one.
Address - assign a saved address or create a new one.
Note
Additional information on Identities & Addresses can be found by navigating to the Identities article.
Required Documents:
Documents for porting process must be uploaded at this stage.
Customer_LOA - download the required form (LOA), fill it out, and upload the document.
Latest Invoice - Upload the latest invoice from the current provider.
Comment - Enter additional comments for porting request (optional).
Additional Details:
Customer ID - Enter the Customer ID if you are porting numbers on behalf of your customer, or leave 0 (zero) if you are porting your own numbers.
Current carrier account number - Enter carrier account number.
Configuration Profile - Select the preferred configuration profile (optional).
Note
Additional information on configuration profiles can be found by navigating to Configuration profile article.
Capacity - Select capacity from the drop-down menu (optional).
Preferred port in date - Select the specific date or choose “Earliest available” option.
Step 4. Confirm the details and click “Submit” to save the porting request.
Note
Successfully created Porting Requests will appear with Pending status (Fig. 12). You will receive email notifications about further actions once the Porting request has been reviewed.
Portability request statuses
Pending - Your porting request has not been reviewed.
In process - Your porting request has been reviewed and is currently in process
Changes required - Your porting request needs to be resubmitted
Completed - Your porting request has been completed
Canceled - Your porting request has been canceled
Cancelation pending - Your request to cancel this porting is currently under review.
Porting Requests can be edited by clicking the “three dots” icon under the “Actions” tab and navigating to “Edit”.
Porting request may be canceled if it has not been completed yet. (Fig. 13).
Status: Changes required
If porting cannot be initiated, porting requests will be marked as “Changes Required,” along with the corresponding reason (Fig. 14). To view the specific reason, click on the “three dots” icon under the “Actions” tab and select “Edit”.
To check the corresponding reason, click the “three dots” icon under the “Actions” tab and navigate to “Edit”.
The reason will appear under the “Reject reason” section (Fig. 15).
Depending on the rejection reason, you will need to resubmit end user’s details under the “Actions” button by clicking “Assign end user details” (Fig. 15).
A pop-out window will appear where you can resubmit the documents (Fig. 16).
Resubmitting Rejected Porting Request
Porting requests can be rejected during the porting process, necessitating additional changes as specified in the porting rejection message. Under “Actions Required” a reason for rejection is displayed.
The porting request can be resubmitted by pressing the “Actions” button below and selecting “Resubmit” ( Fig. 17).
A pop-up page will appear, allowing you to leave a comment to correct the information based on the rejection message. If a document needs to be updated, you can upload a new document using the “Supporting Documents” option (Fig. 17.1).
Completed status
Successful porting requests will be listed as completed (Fig. 18).
No further actions are required at this stage.
Porting Numbers
All numbers that have been submitted through a porting request will be listed here (Fig. 19).
Porting number statuses
Pending - Your porting request has not been reviewed by our staff yet
Completed - Your porting has been completed
Portable - Your number is portable and porting process will be started shortly
In Process - Your porting request has been reviewed and is currently in process
FOC date set - Your number port in date (FOC) has been set to {foc_date}
Not portable - Your number cannot be ported in
Action required - Your number needs to be resubmitted
Cancelation pending - Your request to cancel this porting is currently under review
Canceled - Porting number has been canceled
“FOC date set” status
Once the porting date is confirmed, you will see the FOC date set status (Fig. 20).
This is the date which has been confirmed for your Porting number.
Note
Issuing of a FOC date does not guarantee that porting will be completed successfully.
Completed status
Successfully ported number(s) will be listed as completed (Fig. 21).