Remove source numbers from emergency calling#
You can remove verified source numbers from an existing Emergency Calling Service request if they are no longer needed. Source numbers can be removed while the service is in New, Changes required, In process, or Active status, but not while it is in Pending update status.
Important
When the Emergency Calling Service is Active, removing a number instantly disables its ability to place calls to supported emergency numbers.
If a number is removed while the request is in New, Changes required, or In process status, it will not be activated for emergency calling.
The rest of the service and its other source numbers stay unchanged. To stop emergency calling for all numbers of the service, cancel the service instead. Removing every source number also cancels the service automatically within a few hours.
Step 1: Open the Emergency Calling Service edit page#
In the DIDWW User Panel, go to Voice > Emergency Calling.
Click the Actions button next to the Emergency Calling Service request.
Select Edit from the dropdown menu.
Note
You can also click the Name / Ref. ID of the Emergency Calling Service request to open the edit page directly.
Fig. 1. Opening the Emergency Calling Service Edit Page#
Step 2: Select verified source numbers to remove#
In the Verified Source Numbers section, select the DID number you want to remove.
Once the number is selected, click Remove.
Note
The Remove button is disabled until at least one number is selected. After selecting a number, the button becomes active and can be clicked to proceed with removal.
Fig. 2. Selecting verified source numbers for removal#
Step 3: Confirm number removal#
A Remove Source Number(s) confirmation window will appear. Review the message, then click Remove to confirm.
Note
The selected source number(s) will be removed immediately, and the emergency service for those numbers will be canceled. No refund will be issued for the remaining service time.
Fig. 3. Confirming the removal of verified source numbers#