Port-out requests#

Port-out requests are used when phone numbers are being transferred away from DIDWW to another provider. This section explains what a port-out request represents, how DIDWW reviews outgoing transfer requests, and where approval or rejection is handled.

How port-out requests work#

When another provider submits a port-in request for numbers currently active in DIDWW, the request appears in DIDWW as a port-out request. Port-out requests are reviewed from the Port Out Requests workspace and opened in the View Port Out Request page, where you can review the request details and decide whether the request should be approved or rejected.

Port-out handling is separate from porting numbers into DIDWW. Port-out requests apply to numbers already assigned to your DIDWW account and focus on whether those numbers can be released to the gaining provider.

Port-out requests that require your decision appear in Action required status. From the request details page, you can approve the request or reject it with a reject reason. Approving the request confirms that the numbers can be ported out. Rejecting the request stops the port-out request and changes the request status to Rejected.

Approving the request in the User Panel does not bill the customer immediately. The customer is billed only after DIDWW staff approves the customer-approved port-out request and creates the port-out order.

        ---
config:
  layout: dagre
---
flowchart LR
    request_received(("&nbsp; Port-out request &nbsp; <br>created")) --> action_required["Action required"]
    action_required --> view_request(("&nbsp; Open request &nbsp; <br>details"))
    action_required -.-> expired["Expired"]

    view_request --> approve_request(("Approve request"))
    view_request --> reject_request(("&nbsp; Reject request &nbsp;"))

    approve_request --> approved_by_customer["Approved"]
    approved_by_customer --> staff_review(("DIDWW staff<br>approves request"))
    staff_review --> order_created(("&nbsp; Port-out order &nbsp;<br>created"))
    order_created --> fee_billed(("&nbsp; &nbsp; Port-out fee &nbsp; &nbsp; <br> billed"))
    fee_billed --> ported_out["Ported out"]

    reject_request --> rejected["Rejected"]

    request_received:::yellowCircle
    action_required:::orangeRect
    view_request:::blueCircle
    approve_request:::blueCircle
    reject_request:::blueCircle
    approved_by_customer:::orangeRect
    staff_review:::yellowCircle
    order_created:::yellowCircle
    fee_billed:::yellowCircle
    ported_out:::tealRect
    rejected:::grayRect
    expired:::grayRect

    classDef blueCircle fill:#e0f2fe,stroke:#0284c7,stroke-width:2px,color:#1f2d3d
    classDef yellowCircle fill:#fef3c7,stroke:#f59e0b,stroke-width:2px,color:#1f2d3d
    classDef orangeRect fill:#fed7aa,stroke:#ea580c,stroke-width:2px,color:#1f2d3d
    classDef grayRect fill:#e5e7eb,stroke:#6b7280,stroke-width:2px,color:#1f2d3d
    classDef tealRect fill:#a7f3d0,stroke:#059669,stroke-width:2px,color:#1f2d3d

How-to guides#

Manage port-out requests

Approve or reject port-out requests in the DIDWW User Panel.

Manage port-out requests