Adding a New Role(s)
The Roles functionality allows the account owner to invite users to his/her account by assigning a certain role or roles to the invited user. There will be 6 role types available, and a single user may be assigned several roles. A new user can be invited by selecting the “Account Settings” section on the right side menu of DIDWW User Panel, clicking on the “Users” tab and then the “+Invite User” button (Fig. 1).
Fig. 1. Inviting a New User.
A pop-up window will appear, where the new user’s email and name should be entered and the required role(s) selected (Fig. 2).
Fig. 2. Defining access level.
Below is a list of roles that will be available, together with their access rights and limitations:
Admin Role
Grants the user access to manage the account without limitations.
Permitted access:
Full access to manage the account.
Prohibited access:
Removing the account owner.
Commercial Role
Grants the user access to purchase and cancel services, make payments, and configure trunks and services.
Permitted access:
Buying and cancelling any services.
Managing the account’s funds (payment methods).
Creating, removing and editing trunks and all technical information.
Configuring the account services.
Examining SMS and call logs.
Accessing the account’s cloud phone systems and softphone settings.
Editing the general account settings.
Creating and managing SMS Campaigns.
Creating and managing Emergency Calling services.
Managing CNAM OUT.
Viewing Statistics & Reports.
Creating Exports.
Accessing the Messaging Platform.
Prohibited access:
Accessing API information.
Creating and managing the account’s roles and permissions.
Managing number porting.
Billing Role
Grants the user access to invoices, funds, purchasing activity, reports and all related pricelists.
Permitted access:
Managing the account’s funds (payment methods).
Downloading invoices.
Viewing reports.
Viewing the purchasing activity on the account.
Examining pricelists, SMS and call logs.
Viewing existing numbers.
Managing existing porting projects.
Viewing existing SMS Campaigns.
Viewing existing Emergency Calling services.
Viewing Statistics & Reports.
Creating Exports.
Prohibited access:
Buying or removing any services including numbers, trunks, porting projects, etc.
Adding, removing or modifying trunk information or any technical configurations.
Accessing API information.
Managing CNAM OUT.
Accessing the Messaging Platform.
Technical Role
Grants the user access to add, remove or modify any technical information on the account.
Permitted access:
Full management of the account’s technical configuration.
Configuration of number and capacity groups.
Creating, editing and removing trunks.
Viewing and exporting SMS and Call Logs.
Accessing API information.
Accessing the account’s cloud phone systems and softphone settings.
Managing the general account settings.
Managing trunks for SMS Campaigns.
Viewing existing Emergency Calling services.
Viewing existing CNAM OUT.
Viewing Statistics & Reports.
Prohibited access:
Buying and cancelling any services.
Managing the account payments.
Examining the account invoices and price lists.
Managing number porting.
Viewing the purchasing activity on the account.
Accessing the Messaging Platform.
Porting Role
Grants the user access to create, manage and cancel porting projects.
Permitted access:
Creating and managing all porting projects.
Setting of the account’s Configuration Profiles.
Creating and managing Identities & Addresses.
Configuration of existing numbers and capacity.
Managing general account settings.
Examining pricelists.
Viewing existing CNAM OUT.
Creating DID Number exports.
Prohibited access:
Buying and cancelling any services.
Managing account payments.
Managing SMS Campaigns.
Managing Emergency Calling services.
Viewing Statistics & Reports.
Viewing account invoices.
Removing any existing technical configurations.
Accessing the account’s cloud phone systems and softphone settings.
Examining SMS and call logs.
Accessing API information.
Accessing the Messaging Platform.
Compliance Role
Grants the user access create, manage, and assign the end-user identity bundles.
Permitted access:
Creating and managing all Identities and Addresses.
Assigning regulatory bundles to end user registration required DIDs.
Prohibited access:
Buying and canceling any services.
Managing account payments.
Managing SMS Campaigns.
Managing Emergency Calling services.
Managing CNAM OUT.
Viewing Statistics & Reports.
Creating Exports.
Viewing account invoices.
Removing any existing technical configuration.
Accessing account’s cloud phone systems and softphone settings.
Examining SMS and call logs.
Accessing API information.
Accessing the Messaging Platform.
The invited user will receive an email with a link to the DIDWW account. To access this account, the user may login with his/her personal DIDWW account details (if he/she already has a DIDWW account) or create a new personal DIDWW account.