Wire Transfer

This section explains how to add funds to your account using a wire transfer. This is a manual process that requires creating a transfer request in the DIDWW system and then completing the payment through your bank.

Create a Wire Transfer

Learn how to initiate a new wire transfer request.

Create a Wire Transfer
Manage Wire Transfers

View details, upload proof of payment, and track statuses.

Manage Wire Transfers

Create a Wire Transfer

Follow these steps to create a new wire transfer request. This will generate the necessary payment details, including a unique reference ID required to process your payment.

  1. Navigate to the Billing section in the left-hand menu and select Payment Methods.

  2. Click the Wire Transfer tab. This screen displays the bank details for making payments in USD or EUR.

    The Wire Transfer tab showing bank details.

    Fig. 1. The Wire Transfer screen.


  1. Click the Create New button.

  2. In the Add Funds modal, enter the Amount you intend to transfer and select the Currency.

    Note

    The minimum payment amount is 30 USD.

    Add Funds modal for wire transfer.

    Fig. 2. Specifying the transfer amount and currency.


  1. Click Confirm. A new wire transfer record will be created with the status New.

    The list of wire transfers with a new request.

    Fig. 3. The new wire transfer request added to the list.


Manage Wire Transfers

After creating a request, you must complete the payment through your bank and upload proof of payment to DIDWW for processing.

Processing Your Transfer Request

Step 1: Make the Bank Transfer

  1. In the list of wire transfers, find your new request and click the Details ( details ) icon in the corresponding row.

  2. On the Wire Transfer Details page, carefully note the bank details and the unique Payment Reference ID.

  3. Log in to your bank’s online portal and make the wire transfer using the details provided.

    Important

    You must include the Payment Reference ID in your wire transfer instructions with your bank. Failure to do so may result in significant delays or the payment not being applied to your account.

    Wire transfer details page with reference ID.

    Fig. 4. Payment details and the unique reference ID.

Step 2: Upload Proof of Payment

  1. Save a screenshot or download a receipt of the completed transaction from your bank.

  2. Return to the Wire Transfer Details page in the DIDWW portal and click Select file to upload your proof of payment.

    Uploading proof of payment.

    Fig. 5. A proof of payment file selected for upload.

  3. Click Confirm to submit the proof for review. The status of your transfer will change to Pending.

    Submit the proof for review.

    Fig. 6. Submit the proof for review.

Statuses

The status of your wire transfer indicates its stage in the payment process.

Status

Description

new

The wire transfer request has been created, but proof of payment has not yet been uploaded.

pending

Proof of payment has been uploaded and is awaiting review.

completed

The payment has been approved, the funds have been added to your account balance, and a receipt has been sent to your email.
A completed wire transfer.

Fig. 7. A completed wire transfer with its status updated in the list.


Additional Information

Credit Card Payments

Learn how to add and manage credit cards for automatic and manual payments.

Credit Card
Billing History

View your transaction history, download invoices, and check your current balance.

Billing History
Payment Actions

Manage auto-charge, set payment priority, configure automatic top-ups, and receive low balance alerts.

Payment Automation and Notifications