Emergency calling reference#
Use this reference to review the filters, fields, values, and actions available under Voice > Emergency Calling in the DIDWW User Panel.
Filters#
Use the controls above the table to narrow the displayed Emergency Calling Services. Filters can be combined. Click Filters to add the Source number, Number type, Identity, and Address filters. Click Reset all inputs in the same menu to clear all filters. The Identity and Address filters are shown only to users with regulation permission.
Filter |
Filter condition |
Description |
|---|---|---|
Name / Ref. ID |
Text input |
Filters the list by the entered service name or reference ID. Click Submit to apply it. |
Single-select filter |
Filters the list by the selected status. Any does not restrict the results by status. |
|
Country |
Single-select filter |
Filters the list by the country of the source numbers. Lists the countries of your existing services. |
Source number |
Text input |
Shows services that include the entered source number. Click Submit to apply it. |
Single-select filter |
Filters the list by the number type of the source numbers. |
|
Identity |
Single-select filter |
Shows services assigned to the selected identity. |
Address |
Single-select filter |
Shows services assigned to the selected address. Available after you select an Identity, and lists only the addresses of that identity. |
Main fields#
Field |
Access |
Description |
|---|---|---|
Name / Ref. ID |
Read-only in the list |
The friendly name and reference ID of the service. Click the name to open the service page. Hover over the icon next to a shortened name to see the full name. The name is editable as Emergency name on the service page. |
Country / Number Type |
Read-only |
The country and number type of the source numbers. |
Read-only |
The current status of the service. |
|
Renew Date |
Read-only |
The next monthly renewal date of the service. Empty until the service is active. |
Actions |
Contextual |
Opens the actions available for the service in its current status. |
Status values#
Value |
Description |
|---|---|
New |
Emergency Calling service verification has not been started yet. A new request starts in this status. No charge is made. |
In process |
Emergency Calling service verification is in process. The request cannot be canceled in this status. |
Changes required |
Emergency Calling service verification needs to be resubmitted. The service page shows the Reject Reason(s) and any comments. Resubmitting does not add a charge, and the status returns to In process. No charge is made if the request is rejected. |
Active |
Emergency Calling service is active. The first monthly service administration fee and any applicable one-time setup fee are charged at activation. The administration fee is charged again at each monthly renewal. |
Pending update |
Emergency Calling service is active, but a request to change the emergency address is being processed. Verification takes up to 5 business days, and the currently verified address stays in use until then. If the change is approved, the new address is applied. If it is rejected, the previous address stays in use. In both cases the status returns to Active. No further address change can be requested, and source numbers cannot be removed, until the update is completed. |
Canceled |
Emergency Calling service has been canceled. All its source numbers are deactivated, and the service does not renew. The service page is read-only and shows the cancellation reasons in Reject Reason(s). |
Create form fields#
The following sections define the fields available when creating an Emergency Calling Service, grouped to match the steps of the Create Emergency Calling Service form.
Service details#
Field |
Access |
Description |
|---|---|---|
Friendly name |
Required |
A name used to identify the Emergency Calling Service. |
Country |
Required |
The country of the DID numbers used as source numbers. Lists the countries where you can create a service. |
Required |
The number type of the DID numbers used as source numbers. All source numbers of a service belong to this number type and the selected country. |
|
Estimated verification time |
Read-only |
The expected verification time for the selected country and number type. |
Service setup fee per number |
Read-only |
The one-time setup fee for each source number, charged at service activation if applicable. It is not charged again at monthly renewal. |
Monthly fee per number |
Read-only |
The recurring service administration fee for each source number, charged at activation and each monthly renewal. It appears on invoices as Service administration fee. |
Requirements |
Read-only |
The requirements for the selected country and number type, for example the identity and address details needed for verification. Click Copy to copy them. The same panel is shown in the Verification details step. |
Number type values#
Value |
Description |
|---|---|
Local |
Local (geographic) DID numbers. |
Mobile |
Mobile DID numbers. |
National |
National DID numbers. |
Shared cost |
Shared Cost DID numbers. |
Toll-free |
Toll-free DID numbers. |
Global / UIFN |
Universal International Freephone Numbers. |
The number types available in the Create Emergency Calling Service form depend on the selected country.
Verification details#
Field |
Access |
Description |
|---|---|---|
Identity |
Required |
The identity assigned to the source numbers. An identity that does not meet the requirements cannot be selected, and a tooltip explains why. Click Create New to add an identity. |
Address |
Required |
The emergency service address of the selected identity. Available after an identity is selected. The address must be in the selected country. Other addresses cannot be selected and show the tooltip Address in <country> required. Click Create New to add an address. The new address is selected when you return to the form. |
Upload emergency calling form |
Conditional |
Shown in an Additional Information section when the requirement for the selected country and number type includes an emergency calling form. Click Download to get the form template, fill it out, and upload it here. The same field appears in the Resubmit Emergency Service Verification window, where up to 5 files of up to 20 MB each can be uploaded. |
Source numbers#
A banner above the table shows which numbers can be selected, for example Only US Toll-free Type DIDs for identity DIDWW can be selected.
Field |
Access |
Description |
|---|---|---|
DID number |
Editable |
Filters the available numbers by DID number. |
Description |
Editable |
Filters the available numbers by DID description. |
Available source addresses |
Selectable |
The DID numbers with the Emergency Calling feature in the selected country and number type, with the DID Number, Country / City, and Description columns. Select the checkbox in the header to select all numbers. Lists with more than 200 numbers are paginated with 200 records per page. A DID number can belong to only one Emergency Calling Service. A number that already has one cannot be selected and shows the tooltip Number already has Emergency calling service assigned. A number linked to a different identity, for example through End User Registration, A2P SMS Campaigns, or CNAM, cannot be selected and shows the tooltip Number already linked to <identity> identity. Numbers that are not linked to any identity can be selected. |
Allowed source addresses |
Required |
The DID numbers selected for the request, shown as removable chips. At least one number is required. Click Remove all to clear the selection. |
Numbers to be submitted |
Read-only |
The number of selected source numbers. |
Summary#
Field |
Access |
Description |
|---|---|---|
Service details |
Read-only |
The Friendly name and Country of the request. |
Verification Details |
Read-only |
The selected Identity and Address. |
Selected Source Numbers |
Read-only |
The selected source numbers. The title shows how many are selected. |
Estimated verification time |
Read-only |
The expected verification time. |
Your balance |
Read-only |
The current account balance. |
Your balance after this transaction |
Read-only |
The account balance after the service is activated and charged. |
Recurring monthly |
Read-only |
The total monthly service administration fee for all selected source numbers. |
Setup |
Read-only |
The total one-time setup fee for all selected source numbers. |
VAT |
Read-only |
The VAT rate and amount. |
When emergency calling service is verified your balance will be charged |
Read-only |
The total amount charged when the service is verified and activated. |
If the balance is not enough, the Summary step shows You do not have enough funds to pay for this order. Please make sure you have sufficient funds once the verification is complete. You can still submit the request. Click Submit to create the service in New status.
For countries and number types with emergency calling restrictions, Submit first opens the Important VoIP Emergency Service Information window. It shows the restrictions, a confirmation checkbox, and the Agree & Complete Order button. See Create an emergency calling service.
Service page fields#
The following sections define the fields shown when you open an existing Emergency Calling Service, grouped to match the sections of the service page. Click Submit at the bottom of the page to save changes to the Emergency name. A Canceled service shows only the Status, Summary, and Verification Details sections, with the cancellation reasons in Reject Reason(s). Users without regulation permission see only the Reject Reason(s) part of Verification Details.
Status#
Field |
Access |
Description |
|---|---|---|
Status |
Read-only |
The current status of the service. While an address change is being processed, a banner at the top of the page states that the change will be applied within 5 business days. |
Updated at |
Read-only |
The date and time of the last status change. Shown after the first status change. |
Submitted at |
Read-only |
The date and time the request was submitted. |
Estimated verification time |
Read-only |
The expected verification time. Shown until the service is active. |
Active from |
Read-only |
The date and time the service was activated. Shown after activation. |
Canceled at |
Read-only |
The date and time the service was canceled. Shown for canceled services. |
Summary#
Field |
Access |
Description |
|---|---|---|
Number type |
Read-only |
The number type of the source numbers. |
Country |
Read-only |
The country of the source numbers. |
Verification Details#
Field |
Access |
Description |
|---|---|---|
Identity |
Read-only |
The identity assigned to the service. Click the name to open the identity. The identity cannot be changed when the request is resubmitted. |
Address |
Read-only |
The emergency service address assigned to the service. Click the address to open it. To use a different address, use Change emergency calling address for an Active service, or Resubmit emergency calling request for a New or Changes required request. |
Reject Reason(s) |
Read-only |
The reasons the request was rejected or canceled. Shown when reasons exist, for example in Changes required or Canceled status. |
Billing#
Field |
Access |
Description |
|---|---|---|
Order |
Read-only |
The order for the service. Shown after activation. |
Renewal date |
Read-only |
The next monthly renewal date. Empty until the service is active. |
Next billing price |
Read-only |
The next charge for all source numbers of the service. Before activation, it includes the first monthly service administration fee and any applicable one-time setup fee. Subsequent monthly renewals include the recurring administration fee without the setup fee. |
Service Details#
Field |
Access |
Description |
|---|---|---|
Emergency name |
Editable |
The friendly name of the service. Click Submit to save it. |
Verified Source Numbers#
When source numbers can be removed, a banner states Verified source number list can be edited by selecting and removing the number(s).
Field |
Access |
Description |
|---|---|---|
Source numbers |
Selectable |
The source numbers of the service, shown as chips. Click a chip to select it. The section title shows how many numbers the service has. |
Remove |
Contextual, not in Pending update |
Removes the selected source numbers after you confirm in the Remove Source Number(s) window. Disabled until at least one number is selected. A number removed from an Active service can no longer place emergency calls. A number removed in New, Changes required, or In process status is not activated. No refund is issued for the remaining service time. Removing every number cancels the service automatically within a few hours. See Remove source numbers from emergency calling. |
Copy |
Contextual |
Copies the selected source numbers. Disabled until at least one number is selected. |
Select All |
Contextual |
Selects all source numbers of the service. Changes to Unselect All when numbers are selected. |
Actions#
Open the Actions menu next to a service in the list, or the Actions button on the service page. The available actions depend on the service status.
Action |
Availability |
Description |
|---|---|---|
Edit |
All statuses, list only |
Opens the service page. For a Canceled service, this is the only action, and the page is read-only. |
Change address |
Active |
Opens the address change request and moves the service to Pending update. Shown but disabled in Pending update, with the tooltip A request to change the address is already being processed. See Change emergency calling address. |
Resubmit |
New, Changes required |
Opens the Resubmit Emergency Service Verification window. The Identity cannot be changed, and an Address is required. See Resubmit emergency calling request. |
View order details |
Active, Pending update |
Opens the order for the service. Shown only to users with billing permission when the service has a linked order. |
Cancel emergency calling |
New, Changes required, Active, Pending update |
Cancels the service after you click Confirm in the Cancel Emergency Calling Service window. The status changes to Canceled immediately, all source numbers are deactivated, and the service does not renew. See Cancel emergency calling service. |
A service in In process status has no Actions button on its service page.