Assign a voice trunk#
Assign an inbound voice trunk to one or more DID numbers. The assigned trunk can be a SIP trunk, PSTN trunk, phone.systems™ trunk, or trunk group, and its configuration determines where incoming calls are delivered.
You can assign a voice trunk directly from the Trunk column for a single DID number or use Batch Actions to update multiple DID numbers.
Before you begin#
A DID number is required. See How to buy numbers.
An inbound voice trunk is required. See Inbound Trunks.
Assign the trunk for a single DID number#
To assign a voice trunk to a single DID number, follow these steps.
Step 1: Open My Numbers page#
In the DIDWW User Panel, go to Phone Numbers > My Numbers, or open the page directly .
Fig. 1. My Numbers page.#
Step 2: Open the Not Configured quick filter#
This step is optional. Select the Not Configured quick filter to find DID numbers without a configured inbound voice trunk.
DID numbers without a configured inbound trunk are marked as Voice: none in the Trunk column.
Note
The Not Configured quick filter lists DID numbers that do not have an assigned inbound voice trunk or inbound channels. DIDs in this state, either unassigned or assigned with zero capacity, are unable to receive incoming calls.
Fig. 2. Not Configured quick filter.#
Step 3: Assign the trunk#
Locate the DID number you want to configure.
In the Trunk column, click the trunk name or Voice: none.
Select the trunk from the dropdown menu.
Click Confirm.
Fig. 3. Assigning a voice trunk to a single DID number.#
Note
To unassign a voice trunk, select Unassign Voice Trunk instead of choosing a trunk.
Assign the trunk for multiple DID numbers#
To assign a voice trunk to multiple DID numbers, follow these steps.
Step 1: Open My Numbers page#
In the DIDWW User Panel, go to Phone Numbers > My Numbers, or open the page directly .
Fig. 4. My Numbers page.#
Step 2: Open the Not Configured quick filter#
This step is optional. Select the Not Configured quick filter to find DID numbers without a configured inbound voice trunk.
DID numbers without a configured inbound trunk are marked as Voice: none in the Trunk column.
Note
The Not Configured quick filter lists DID numbers that do not have an assigned inbound voice trunk or inbound channels. DIDs in this state, either unassigned or assigned with zero capacity, are unable to receive incoming calls.
Fig. 5. Not Configured quick filter.#
Step 3: Select the numbers#
Select the DID numbers you want to update.
You can select numbers in two ways:
Check the boxes next to individual DID numbers.
Click the checkbox next to the Country/City column to open bulk options.
Select All selects all DID numbers that match the current filter criteria, even if they span multiple pages.
Select Visible selects only the DID numbers currently shown on the page.
Fig. 6. Selecting multiple DID numbers.#
Step 4: Assign the trunk#
At the bottom of the page, click Batch Actions.
Select Update Trunks.
Choose the trunk you want to assign.
Click Confirm.
Fig. 7. Assigning a voice trunk to multiple DID numbers.#
Note
To unassign a voice trunk from selected DID numbers, select Unassign Voice Trunk instead of choosing a trunk.