Notifications
The “Notifications” tab under the “Account Settings” enables the account administrator to manage how relevant notifications will be distributed. By default, the “Notifications” are assigned with a responsible role(s) to which the notification emails will be automatically delivered.
Note
Up to 10 email addresses can be added to each notification.
To configure a specific notification, navigate to the “Account Settings” menu option and select the “Notifications” section. Under the “Actions” tab, click on the “Edit” button to edit the selected notification (Fig.1).
Fig. 1. Edit “Notifications” button.
A window will be displayed in which the recipient account roles can be defined and additional emails added (Fig.2).
Fig. 2. Edit “Notifications” window.
The configurable notifications are as follows:
Notification Type |
Description |
Default Recipients |
|---|---|---|
API Key Changes |
Notifies a user about a new/changed API Key. |
Admin, Technical |
Chargeback Notifications |
Notifies a user about a cancelled or settled chargeback. |
Admin |
CNAM Notifications |
Notifies a user about any CNAM-related actions. |
Admin, Commercial |
Declined or Missing Payment Method |
Notifies a user about a cancelled, declined, or missing payment method. |
Admin, Billing, Commercial |
Emergency Calling |
Notifies a user about any emergency calling-related actions. |
Admin, Commercial |
End User ID/Address Verifications |
Notifies a user about missing, approved, or rejected End User ID/Address verification. |
Admin, Commercial, Compliance |
Invoice Notifications |
Notifies a user about new or void invoices and any changes to invoicing terms. |
Admin, Billing |
Low Balance Notifications |
Notifies a user about a reached account balance threshold or insufficient funds to complete pending orders. |
Admin, Billing, Commercial |
New and Pending Orders |
Notifies a user about new and pending orders. |
Admin, Billing, Commercial |
Payment Receipts, Blocked Service Notifications and Cancellations |
Notifies a user about completed orders, balance changes, and cancelled payments. |
Admin, Billing, Commercial |
Porting Notifications |
Notifies a user about any porting-related actions. |
Admin, Porting |
Rate Changes |
Notifies a user about upcoming rate changes. |
Admin, Commercial |
Refund Notifications |
Notifies a user about refunds. |
Admin, Billing |
SMS Campaign |
Notifies a user about any SMS campaign-related actions. |
Admin, Commercial |
User Deleted |
Notifies a user about a terminated user access. |
Admin |
VAT Validation Notifications |
Notifies a user about an invalid VAT ID. |
Admin, Billing |
Voice OUT Balance Limit Reached |
Notifies a user about a reached 24-hour balance limit for outbound calls. |
Admin, Commercial, Technical |
Wire Transfer Details |
Notifies a user about events related to wire transfers. |
Admin, Billing, Commercial |