Emergency Calling#

Emergency calling lets end users reach emergency services through an outbound SIP trunk using supported DID numbers. Each Emergency Calling Service registers one end user’s numbers with their identity and emergency service address.

DIDWW verifies every service before it becomes active. Once verified, the source numbers can be used as the caller ID for emergency calls through your outbound trunks, even if Outbound Termination is not enabled on your account.

Emergency calling is generally available only for business customers. Availability, requirements, eligible identity types, verification times, and charges depend on the country and number type. Emergency calling is not enabled by default. To enable it on your account, contact sales@didww.com.

Key features#

  • Register supported DID numbers with a verified end-user identity and emergency service address.

  • Review requirements, verification time, and charges for each country and number type before you submit a request.

  • Track each request from verification to activation.

  • Change the address of an active service while emergency calling stays available under the current verified address.

  • Choose which numbers each outbound trunk can use for emergency calls.

Get started#

How emergency calling service works

Understand verification, requirements, charges, and the request lifecycle.

How emergency calling service works
Create an emergency calling service

Register your numbers and submit them for verification.

Create an emergency calling service
How-to guides

Configure outbound trunks, change the address, resubmit, remove numbers, or cancel a service.

Emergency calling how-to guides