Statistics

Statistics allow you to view different graphs that reflect the performance of your Voice and SMS traffic.

Voice IN

To analyze your inbound call performance, use the various metrics and filters available in the ‘Voice IN’ tab.

Metrics

Metric	Description
Concurrent Calls	Displays active calls, updated every minute. Note: Very short calls may not be counted.
ACD (Average Call Duration)	Shows the average duration of calls, calculated by dividing the total call time by the number of successful calls for each interval. Interval length depends on your “Group By” settings.
ASR (Answer-Seizure Ratio)	Represents the percentage of successful calls out of all call attempts for each interval. Interval length is determined by your “Group By” settings.
Total Call Count	Indicates the number of calls sent to customers, calculated per interval defined by the “Group By” settings.
Total Call Duration (Minutes)	Displays the total duration of calls sent to customers, calculated per interval based on the “Group By” settings.
Total Cost	Shows the aggregated cost of calls for each interval. Note: The same call may incur multiple charges due to different associated services (e.g., PSTN, Toll-free, Metered, CNAM IN).

Available Filters

Filter	Description
Timeframe	Filters charts by the selected timeframe (options: 24 hours, 7 days, 30 days, 60 days, 90 days).
DID Number	Filters charts by the selected DID number.
DID Country	Filters charts by the selected country.
Voice IN Trunk	Filters charts by the selected Voice IN trunk.
Trunk Group	Filters charts by the selected trunk group.
Type	Filters charts by the selected type (options: PSTN, Toll-free, Metered Channels, CNAM Lookup).

Voice OUT

To analyze your outbound call performance, use the various metrics and filters provided in the ‘Voice OUT’ tab.

Metrics

Metric	Description
Concurrent Calls	Displays active calls, with data measured once per minute. Note: Some short calls may not be counted.
ACD (Average Call Duration)	Shows the average call duration, calculated by dividing the total call time by the number of successful calls for each interval. Interval length depends on the “Group By” settings.
ASR (Answer-Seizure Ratio)	Represents the percentage of successful calls out of all call attempts for each interval. Interval length depends on the “Group By” settings.
Total Call Count	Indicates the number of calls received from the customer, calculated per interval defined by the “Group By” settings.
Total Call Duration (Minutes)	Shows the total duration of calls received from the customer, calculated per interval based on the “Group By” settings.
Total Cost	Represents the aggregated cost of calls for each interval. Note: Calls are charged based on their call types (International, Origin based, Local, Emergency).

Available Filters

Filter	Description
Timeframe	Filters charts by the selected timeframe (options: 24 hours, 7 days, 30 days, 60 days, 90 days).
Destination Country	Filters charts by the selected destination country.
Voice OUT Trunk	Filters charts by the selected Voice OUT trunk.
Call Type	Filters charts by the selected call type (options: International, Origin based, Local, Emergency).
P-Charge-Info	Filter charts by the p-charge-info header.

SMS IN

To analyze your inbound SMS performance, use the various metrics and filters provided in the ‘SMS IN’ tab.

Metrics

Metric	Description
Total SMS Received	Represents the count of SMS messages received by the customer within the SMS IN service, calculated for each interval as defined in the “Group By” setting.
Total SMS Cost	Represents the total cost of SMS messages received by the customer within the SMS IN service, calculated for each interval as defined in the “Group By” setting.
Delivery Rate (%)	The percentage of successfully delivered messages out of the total messages, calculated for each interval as defined in the “Group By” setting.

Available Filters

Filter	Description
Timeframe	Filters charts by the selected timeframe (options: 24 hours, 7 days, 30 days, 60 days, 90 days).
Destination Address	Filters charts by the selected destination address.
SMS IN Trunk	Filters charts by the selected SMS IN trunk.
DID Country	Filters charts by the selected DID country.

SMS OUT

To analyze your outbound SMS performance, use the various metrics and filters provided in the ‘SMS OUT’ tab.

Metrics

Metric	Description
Total SMS Sent	Represents the count of SMS messages sent by the customer using the SMS OUT service, calculated for each interval as defined in the “Group By” setting.
Total SMS Cost	Represents the cost of SMS messages sent by the customer using the SMS OUT service, calculated for each interval as defined in the “Group By” setting.
Delivery Rate (%)	The percentage of successfully delivered messages out of the total messages sent, calculated for each interval as defined in the “Group By” setting.

Available Filters

Filter	Description
Timeframe	Filters charts by the selected timeframe (options: 24 hours, 7 days, 30 days, 60 days, 90 days).
Source Address	Filters charts by the selected source address.
Destination Address	Filters charts by the selected destination address.
SMS OUT Trunk	Filters charts by the selected SMS OUT trunk.
Destination Country	Filters charts by the selected destination country.
Service Type	Filters charts by the selected service type (options: A2P, P2P).
SMS Campaign	Filters charts by the selected SMS campaign. This filter activates if the A2P service type is selected.

Capacity Groups

To monitor the usage and performance of your voice services, use the metrics and visual indicators available in the Capacity Groups tab.

Metrics

Metric

Description

Total Failed Calls

Indicates the total number of failed calls during the selected timeframe. Failures may occur due to capacity limits being reached or incorrect configuration.

Concurrent Calls

Displays the number of simultaneous calls over time. This includes two types:

Shared: Calls utilizing shared capacity.
Metered: Calls billed or allocated per channel or unit.

Data is sampled at one-minute intervals, providing granular visibility into usage patterns.

Capacity Exceeded

Shows the number of capacity breach events where the defined channel limit was surpassed during the selected timeframe.

A non-zero value indicates that the current capacity configuration may be insufficient for peak traffic periods.

Available Filters

Filter	Description
Timeframe	Filters the data by the selected period. Options include 24 hours, 7 days, 30 days, 60 days, and 90 days.
Capacity Group	Allows filtering by a specific capacity group. Only data associated with the selected group will be displayed in the charts.