Capacity

The Capacity section allows you to manage the maximum number of concurrent inbound calls for individual DID numbers or groups of DIDs. This ensures that your telecommunication infrastructure can scale to meet operational demands while maintaining cost efficiency.

DIDWW offers three capacity options to suit different use cases:

  • Flat-rate – Fixed monthly cost per channel with dedicated or shared options, ideal for predictable call volumes.

  • Metered – Pay-per-minute pricing without setup or monthly fees, suitable for unpredictable or fluctuating traffic.

  • Hybrid – A combination of flat-rate and metered channels to handle both expected and unexpected call volumes efficiently.

You can also create Capacity Groups to share channel capacity across multiple DIDs for greater flexibility and optimized usage.

This section provides the tools to configure, monitor, and optimize your inbound call capacity according to your business needs.


Buying Capacity

Buy channels, assign to DIDs, and manage capacity settings.

Buying and managing Capacity
Changing Next Capacity Mode

Learn how to switch between different capacity modes to match your needs.

Change Next Capacity Mode
Set Capacity Limits

Control and adjust DID capacity limits for optimal resource allocation.

Set Capacity Limits
Review Capacity Usage

Analyze and review your current capacity usage with detailed metrics.

Review capacity usage