Capacity

Capacity services let you scale your voice channels with flexible options designed to balance efficiency and cost control. Whether you need predictable capacity, prefer to pay only for what you use, or want a combination of both, Capacity provides the tools to manage concurrent inbound calls across individual DIDs or groups of DIDs.

  • Flat-rate – Channels for predictable call volumes that can be assigned to a single DID or shared across multiple DIDs, billed at a fixed monthly rate per channel.

  • Pay-per-minute – Channels ideal for variable or unpredictable traffic. Users can define the maximum number of simultaneous calls per single DID or share across multiple DIDs, billed per minute with no setup or monthly fees.

  • Hybrid – Combine flat-rate channels for predictable call volumes with pay-per-minute (metered) channels as a backup for unexpected spikes, ensuring flexible and cost-efficient capacity management with mixed monthly and per-minute billing.


Flat-rate Channels

Purchase, assign, unassign, or remove shared and dedicated channels.

Flat-rate Channels
Pay-per-minute Channels

Assign, unassign, and manage metered channels.

Pay-per-minute Channels
Hybrid Capacity

Combine channels in a hybrid capacity setup so calls always use the most efficient capacity available.

Hybrid Capacity
Change Next Capacity Mode

Change an existing DID channels included plan between DID+2 and DID+0.

Change Next Capacity Mode
Set Capacity Limits

Control and adjust DID capacity limits for optimal resource allocation.

Set Capacity Limits
Review Capacity Usage

Analyze concurrent calls on shared and metered channels, and see when capacity limits were exceeded.

Capacity Groups