Verifications

The Verifications tab provides a centralized place to track the status of all your identity and address submissions required for services like DID number registration. Every time you assign an identity and address to a number, a new verification request is created and can be monitored here.

Tracking Verifications

Learn to interpret the statuses, filters, and columns on the Verifications page.

Tracking Verifications

Submit End User Details

Learn the two ways to assign an identity to a DID number to start the verification process.

Submit End User Details

Resubmit End User Details

Learn how to update and resubmit a rejected verification request with corrected identity and address information.

Resubmit End User Details

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Tracking Verifications

The Verifications tab provides a searchable and filterable overview of all submitted registration requests. Each entry includes the identity type, linked address, current status (Pending, Approved, or Rejected), and timestamps for creation and last update. Use the filters to sort by reference, identity type, status, or date range to easily manage and monitor verification progress.

Verification Filters

Filter	Description
Reference	Search for a verification request by its unique reference ID.
Type	Filter the list to show only Personal or Business identities.
Status	Filter by status: Approved, Pending, or Rejected.
Created at (UTC) / Updated at (UTC)	Filter requests based on a specific date range for their creation or last update time.

Fig. 1 The Verification Tab Filters.

Verification Details

By clicking the actions button for a specific request, you can open the Verification Details screen. This page provides a complete breakdown of the request and lists all the numbers associated with it.

Verification Summary

This tab provides an overview of the verification request.

Field	Description
Status	The current status of the request ( , , or ). Hint If a verification is Rejected, hover your mouse over the status label to see a tooltip explaining the reason for the rejection.
Updated at / Created at	The UTC timestamps indicating when the request was created and last updated.
Identity	The name of the Identity used for the verification.
Address	The Address used for the verification.

Assigned Number(s)

This table shows DID numbers included in the verification request.

Field	Description
DID Number	The phone number submitted for verification.
Country / City	The location associated with the number.
Status	The current registration status of the number.
Time Left	The estimated remaining time to complete the verification process.

Fig. 2 The Verification Details screen.

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Submit End User Details

The verification process is initiated by assigning an identity and address to a DID number that requires registration. This can be done in two ways.

During Checkout

1. When purchasing a DID number that requires registration, you will see an option to Submit End User Details during the checkout process.

Fig. 3 Submit End User Details Button.

2. Clicking this opens a window where you can select a pre-configured Identity and Address.

3. Click Submit to associate the details with the number and start the verification process upon checkout.

Fig. 4 Selecting an identity and address in the cart.

On My Numbers Page

You can assign or re-assign end-user details to numbers you already own that are awaiting registration, either individually or in a batch.

For a Single DID

1. Navigate to Phone Numbers > My DIDs and select the Awaiting Registration tab.

2. Find the desired number and click the None text in the Identity column next to the icon.

Fig. 5 Assigning end-user details for a single DID.

3. In the Assign End User Details pop-up, select an Identity from the dropdown and click Confirm.

Fig. 6 Selecting the Identity.

4. On the new page that appears, click the Assign button.

Fig. 7 The Assign button.

5. In the final Assign Address pop-up, select the corresponding Address and click Confirm. The verification process will now begin.

Fig. 8 Selecting the Address.

For Multiple DIDs (Batch Action)

1. Navigate to Phone Numbers > My DIDs and select the Awaiting Registration tab.

2. Use the Checkboxes to select two or more numbers.

Fig. 9 Select a batch of numbers using checkboxes.

3. Click the Batch Actions button at the bottom of the page and select Assign End User Details.

Fig. 10 Assigning end-user details via Batch Actions.

4. In the Assign End User Details pop-up, select the Identity to apply to all numbers and click Confirm.

Fig. 11 Selecting the Identity for a batch of DIDs.

5. On the new page that appears, review the list of numbers and click the Assign button.

Fig. 12 The Assign button for a batch of DIDs.

6. In the final Assign Address pop-up, select the Address to apply to all numbers and click Confirm. The verification process will now begin for all selected DIDs.

Fig. 13 Selecting the Address for a batch of DIDs.

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Resubmit End User Details

Important

1. Resubmit in the verification details page is available only when the number is Awaiting Registration and still linked to the same verification reference.

2. Before using Resubmit, make sure you update your identity and address information, and upload any required documents.
   See Edit Identity and Edit Address for details on updating these records based on the reason your request was rejected.

If a verification request is rejected, you can update the required information and resubmit the request using the Resubmit option in the verification details page.

1. Go to Identities & Addresses > Verifications tab.

2. Locate the rejected verification in the list.

3. Click the Actions menu (⋯), then click Resubmit, or open the verification details page and click Resubmit.

Fig. 14 Rejected verification with rejection reason and DID number status.

4. In the Resubmit End User Details popup, select the updated Identity and Address that now meet the requirements.

Fig. 15 Select updated Identity and Address for resubmission.

5. Click Submit to create a new verification request. The system will automatically reassign all originally assigned DID numbers to the new request.

A new reference ID will be created, and the request will appear in the Verifications list in status.