How-to guides#

Use these guides to purchase, assign, unassign, remove, and manage additional inbound call Capacity for DID numbers.

Channels#

Purchase flat-rate channels

Purchase additional flat-rate channels from a Standard, Extended, or Custom pool.

Manage dedicated channels

Assign or unassign dedicated channels for one or more DID numbers.

Manage shared channels

Assign or unassign shared channels in Capacity groups.

Manage metered channels

Assign or unassign pay-per-minute channels in Capacity groups.

Remove flat-rate channels

Remove unassigned flat-rate channels from a channel pool.

Create a capacity group

Create a group for shared channels, metered channels, or both.

Edit a capacity group

Update group name, shared channels, or metered channels.

Manage DID(s) in a group

Assign or remove DID numbers directly inside a Capacity group.

Delete a capacity group

Delete a Capacity group that is no longer needed.