Get Access
DIDWW Outbound Trunks provide local and international voice termination for operators and businesses, ensuring high-quality and reliable call routing.
Before you can start using DIDWW Outbound Trunks, you must request access, as this feature is not enabled by default.
This guide provides a short step-by-step overview of the process to obtain access.
How to Access DIDWW Outbound Trunks?
To start the activation process, follow the steps below to request access to DIDWW Outbound Trunks.
Step 1: Open Outbound Trunk Menu
On the DIDWW User Panel Menu, click Voice.
Click Outbound Trunks.
Fig. 1 Outbound Trunks Menu
Step 2: Request Access
Click Get Access to start the Outbound Trunk Activation Process.
Fig. 2 Get Access Button
Note
If you have a Personal Account without a Company Name or VAT/TAX ID, you must complete Step 1: Account Details and upgrade to a Business Account before proceeding.
If you already have a Business Account but have not provided a Company Website or VAT/TAX ID, you will need to enter these details in Step 1: Account Details to continue to the next step.
Step 3: Fill in a Short Application Form
Provide the required General Information and select the appropriate Anticipated Usage for your outbound trunk.
Fig. 3 Outbound Voice Trunk Application
Choose the right Anticipated Usage:
Wholesale: Select this option if your organization plans to act as a reseller, offering our voice termination routes to downstream vendors or customers.
Business: Select this option if your organization intends to directly utilize our voice termination services for its own internal and external communication.
Field |
Description |
Applies to |
|---|---|---|
Service Usage Description (Required) |
Briefly describe how you will use the outbound trunk. |
Wholesale & Business |
Target Regions (Required) |
Select the regions where you plan to send outbound calls. |
Wholesale & Business |
Estimated Monthly Volume (min) (Required) |
Enter the expected number of minutes your organization will use per month. |
Wholesale & Business |
Average Call Duration (ACD) (sec) (Required for Wholesale) |
Provide an estimate of the average duration of calls in seconds. |
Wholesale Only |
Answer-Seizure Ratio (ASR%) (Required for Wholesale) |
Enter the expected ASR percentage, which reflects the call connection rate. |
Wholesale Only |
Calls Per Second (CPS) (Required for Wholesale) |
Specify the expected number of calls per second your system will generate. |
Wholesale Only |
Step 4 (Optional): Additional Requirements for Specific Countries and Target Regions
Some countries require additional information to activate outbound voice trunks for specific target regions:
North America: If you selected Anticipated Usage as Wholesale and plan to use your outbound trunk for destinations in the United States, you must provide your FCC Registration Number (FRN). This step is not required if you selected Anticipated Usage as Business.
Europe: If you plan to use your outbound trunk for destinations in the United Kingdom, additional information is required.
Asia & Asia Pacific: If you plan to use your outbound trunk for destinations in Singapore, additional information is required.
Note
If you do not wish to enable outbound trunking for regions that require additional information, you can toggle them off during setup.
Fig. 4 Additional Requirements For Specific Countries
Step 5: Submit the Outbound Voice Trunk Application
After completing the application, click Submit to send your request.
You will receive a notification within 24 business hours regarding the activation of services or if additional details are required.
Fig. 5 Submit The Application
Additional Information
Learn about the outbound trunk creation process, including the authentication, media, and CLI settings.
Learn about configuring outbound dialing, including number format, local routes, and short numbers.