Cancel porting request#

Cancel a porting request when the whole request should stop before it is completed.

Before you begin#

The porting request must be in Pending, In Process, or Changes Required status.

Step 1: Open the porting request#

  1. In the DIDWW User Panel, go to Phone Numbers > Number Porting.

  2. Open the Porting Requests tab.

  3. Click Actions (…) next to the porting request you want to cancel.

  4. Select Cancel request.

Note

For porting requests in In Process status, cancellations are reviewed by DIDWW staff.

  • When cancellation is still possible, the request is approved and the numbers are canceled.

  • If it is too late, the request is rejected and porting continues.

Cancel a porting request from the Actions menu.

Fig. 1. Canceling a porting request from the Actions menu.#