Cloud Phone System

The phone.systems™ PBX offers a user-friendly, cloud-based PBX with drag-and-drop setup. This guide covers everything from system basics to advanced settings, helping you manage users, call flows, analytics, and more. Start with the introduction and explore specific sections as needed for full system optimization.

Introduction

Learn the basics of phone.systems™, its capabilities, and architecture.

Introduction
Getting Started

Step-by-step guide to quickly set up and begin using phone.systems™ effectively.

Getting Started
Subscription Details

Review your subscription plan and usage summary.

Subscription Details
phone.systems™ App

Cross-platform SIP-based app with HD audio, secure VoIP, CRM integrations, and real-time call management.

phone.systems™ App

phone.systems™ Admin UI

default Call Flows

Configure and manage call flows, objects, and softphones for optimized call handling.

Call Flows
users Users

Create, edit, and manage user profiles.

Users
contact-methods Contact Methods

Define how and where calls are delivered for each contact.

Contact Methods
phone-numbers Numbers

Configure and manage phone numbers and internal extensions.

Numbers
time-schedules Time Schedules

Configure time-based routing and call handling rules.

Time Schedules
delivery-methods Delivery Methods

Configure and manage delivery methods for voicemails, recordings, faxes, and notifications.

Delivery Methods
audio-files Audio Files

Upload and manage audio files and playlists for greetings, music-on-hold, and call flow announcements.

Audio Files
trunks Trunks

Manage inbound and outbound trunks, gateways, and routes for seamless call routing.

Trunks
call-analytics Call Analytics

Access detailed CDRs and performance metrics to track call activity and optimize handling.

Call Analytics
contacts Contacts

Store and organize contact information within the system.

Contacts
settings Settings

Configure core PBX options, integrations, and system preferences.

Settings