phone.systems™ Virtual PBX platform

Open User Guide

Introduction

phone.systems™ is a fully-featured, cloud-based virtual phone system that allows you to free yourself from the limitations of traditional telephony and become seamless and globally connected. DIDWW offers our customers a way to boost their business productivity and make and receive phone calls without additional equipment by using phone.systems™, a fully featured virtual PBX platform.

Getting started

What you need to get started:

An account at DIDWW.

A phone.sytems™ plan.

Then follow these simple steps:

Step 1. From the “Voice” section in the Management Portal, select “Inbound Trunks” and click on “Create New”. Select the “phone.systems v2 Trunk” option from the dropdown menu. (Fig. 1)

Fig. 1. Creating a new phone.systems™ trunk.

Step 2. You will be prompted to enter your “phone.systems v2 Trunk details” . Basic configuration options are as follows:

• Friendly name - a trunk name to identify this service on your DIDWW user panel.

• Assign Trunk to all DIDs - if checked, then all voice-enable DIDs in your account will be assigned to this inbound trunk.

Note

CLI format e164 setting will attempt to convert the incoming CLI to e164 format (Country code + Area code + Number).

CLI Prefix tab allows adding a prefix to caller-id. For example, if symbol “+“ is specified, it will be added at the beginning of each caller-id received.

Click on Create button to proceed. (Fig. 2)

Fig. 2. Creating phone.systems V2 trunk.

Caution

Skip STEP 3 if you have selected “Assign Trunk to all DIDs” in STEP 2.

Step 3. To assign phone.systems trunk to individual DID numbers, navigate to “My Numbers” section. Under Trunk tab, click on Voice. (Fig.3)

Fig. 3. Navigating to Trunk option.

Select phone.systems trunk and press Confirm. (Fig. 3.1)

Fig. 3.1. Assigning phone.systems trunk.

Step 4. Navigate to “Cloud Phone System” section and launch “phone.systems™” once you have selected your pricing plan. (Fig.4)

Fig. 4. Launching the phone.systems™ platform.

Step 5. On the phone.systems™ control panel, navigate to “Settings” and click on “Contact Center” (Fig.5).

Fig. 5. Navigating through the phone.systems™ settings.

Step 6. Select “Create new Contact”. You will be prompted to enter your first and last name. Once this is done, click “Save” and then press “Add a new Contact Method” (Fig.6).

Fig. 6. Creating a new Contact.

Step 7. From the contact method dropdown menu, select “SIP Account” (Fig.7).

Fig. 7. Adding a new “Contact Method”.

Step 8. From the “Label” dropdown menu, select the “Work” option, tick the “Enable Outbound Calls” box, and select the “External caller ID” from the dropdown menu of phone numbers that were previously added to phone.systems™ (Fig.8)

Fig. 8. Creating a “SIP Account”.

Step 9. Press “Save” to create a new “SIP Account”.

Step 10. Click on the arrow next to the SIP details to find the “SIP Account” details to use with your softphone/IP phone (Fig.9).

Fig. 9. Reviewing the “SIP Details”.

Step 11. Drag and drop a “Phone Number” object onto the workspace. After selecting your DID number, click “Save” (Fig.10).

Fig. 10. Adding a “Phone Number” object.

Step 12. Drag and drop a “Ring Group” object onto the workspace. You will be prompted to “Add Ring destination”. Select the newly created “work” SIP account as the ring destination and click “Save”. (Fig.11).

Fig. 11. Adding a “Ring Group” object.

Step 13. Drag a cable between the two newly created objects to connect these objects. (Fig.12).

Fig. 12. Connecting newly created objects.

You are now ready to receive and make phone calls using phone.systems™.

phone.systems™ is highly scalable, and may be used for small businesses, all the way through to complex, multi-branch corporate voice systems. For further information, see our video or read the detailed phone.systems™ user guide.

Registering SIP account in softphone

This guide shows how to register a SIP account created in phone.systems platform to a softphone application Zoiper5, 5.5.13 for Windows 64bit.

Zoiper can be downloaded here: Download Zoiper

The configuration steps and methods are close to same as configuring Zoiper5 softphone in a mobile device.

Step 1. Enter the SIP account credentials in the marked fields (Fig. 1.) and press Login.

Fig. 1. Entering SIP account username and password.

Step 2. Enter the the Domain retrieved from the SIP account credentials and press Next.

Fig. 2. Entering Domain.

Step 3. Authentication and Outbound proxy. The SIP account does not require these configuration values and may be skipped. Proceed by pressing Skip.

Fig. 3. Optional settings.

Step 4. The tested supported protocol is selected automatically. Proceed by pressing Next. The SIP account can be configured with either TCP or UDP protocols. TLS is also supported, but not enabled by default. Please note that TLS transport protocol will also require upgraded Zoiper5 version.

Fig. 4. Transport protocol check.

Step 5. The registered SIP account is show under Accounts section in settings menu. Press X button to close the menu and access the main screen.

Fig. 5. Accounts list.

Step 6. In the main screen, the dialer is accessed by pressing the marked dialer button.

Fig. 6. Main screen.

After performing the configuration steps and having SIP account registered on Zoiper5, the user is able to receive and place calls.

Setting up Outbound SIP Trunk (optional)

Note

This section is available when your phone.systems subscription plan is Starter or Enterprise.

If you have Lifetime Free subscription plan, Inbound and Outbound trunks will not be visible in phone.systems

This guide shows how to setup a DIDWW Outbound SIP Trunk or any other third-party party Outbound SIP Trunk in phone.systems platform.

Step 1. Navigate to settings menu and select “Outbound Trunks” section.

Fig. 1. Accessing the settings menu.

Step 2. On the “Gateways” tab click “Add a new Gateway” to begin Gateway configuration.

Fig. 2. Creating a Gateway.

Step 3. Fill in the required data which can be acquired from your Outbound SIP trunk on he DIDWW account or any other third-party SIP Trunking provider:

• Name

• Gateway Username

• Gateway Password

• Host

• Port

Click “Save” to proceed.

Fig. 3. Gateway configuration parameters.

Step 4. After creating the Gateway, navigate to the “Routes” tab and click “Add a new Route”.

Fig. 4. Creating a new Route.

Step 5. To create a new Route, enter the following information:

• Route friendly Name

• Select the previously created Gateway

Click “Save” to proceed.

Fig. 5. Route configuration parameters.

By successfully performing the configuration steps, your outbound calls and PSTN forwarding calls (calls set to Phone Number Contact Method) will be routed through a designated route that has an assigned gateway.