My Numbers reference

My Numbers reference explains the fields, statuses, values, indicators, and service states shown in the My Numbers section and on DID number details pages.

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Main fields

Field	Access	Description
DID number	Read-only	The telephone number assigned to the account. Selecting the DID number from the My Numbers table opens the DID number details page.
Country / City	Read-only	The country and city associated with the DID number. Local numbers show the city. Non-local numbers may show the number type instead.
Number type	Read-only	The classification of the DID number based on numbering type and routing category
Status	Read-only	The current lifecycle or operational condition of the DID number. Read together with routing, capacity, verification, and renewal fields.
Time left	Read-only	The remaining time in the current service period. Status indicators associated with the DID number can show whether the remaining service time requires attention.
Supported features	Read-only	Icons that show which capabilities the DID number can support. A supported feature does not mean the feature is configured or active.
Description	Editable	A custom description used to identify the DID number. Can be updated for one number or by batch action.

Number type values

Value	Description
Local	A geographic DID number associated with a city or local area.
Mobile	A DID number associated with mobile numbering.
National	A DID number associated with national numbering.
Shared Cost	A DID number type where call costs may be shared according to local numbering rules.
Toll-free	A DID number type that allows callers to reach the number without standard caller-paid charges where supported.
Global / UIFN	A global or Universal International Freephone Number type.

Status values

Status	Description
Active	The DID number has remaining service time and can receive services when required routing and capacity configuration are complete.
Not Configured	Required voice routing or usable inbound capacity is missing. DID numbers in this state cannot receive inbound calls.
Awaiting Registration	End-user verification is required before activation can be completed.
Expiring Soon	The DID number will not renew automatically because no billing cycles remain.
Porting in progress	The DID number has been added to the account and is still in the porting process.
Blocked	The DID number is blocked and cannot receive incoming calls.
Terminated	The DID number has no service time left or was canceled.

Supported features

Feature	Description
Inbound calls	The DID number supports inbound call delivery through supported inbound voice trunk types.
Local CLI	The DID number can be used as caller ID with DIDWW local routes.
Inbound Fax	The DID number supports inbound fax using T.38 or G.711u passthrough.
Inbound SMS	The DID number supports inbound SMS delivery through supported inbound SMS trunk types.
Outbound P2P SMS	The DID number supports outbound person-to-person SMS through SMPP and HTTP.

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Trunks

Field	Access	Description
Inbound voice trunk	Editable	The inbound voice trunk assigned to the DID number. The assigned trunk determines how inbound calls are routed from DIDWW to the configured destination. See Assign a voice trunk.
Inbound SMS trunk	Editable	The inbound SMS trunk assigned to the DID number. SMS routing requires an SMS-capable DID number. See Assign an SMS trunk.

Inbound voice trunk values

Value	Description
Voice: none	No inbound voice trunk is assigned.
SIP trunk	A SIP trunk assigned for inbound call delivery. See Creating a New SIP Trunk.
PSTN trunk	A PSTN trunk assigned for inbound call delivery. See PSTN Trunk.
phone.systems™ trunk	A phone.systems™ trunk assigned for inbound call delivery.
Trunk group	A trunk group assigned for inbound call delivery. See Trunk Groups.

Inbound SMS trunk values

Value	Description
SMS: none	No inbound SMS trunk is assigned.
SMS to Email trunk	An SMS trunk that delivers incoming messages to email. See SMS to Email Trunk.
HTTP IN trunk	An SMS trunk that delivers incoming messages to an HTTP endpoint. See HTTP IN Trunk.
SMPP ESME trunk	An SMS trunk that delivers incoming messages to an ESME connection. See SMPP ESME.
SMPP SMSC trunk	An SMS trunk that delivers incoming messages to an SMSC connection. See SMPP SMSC.
SMS trunk group	An SMS trunk group assigned for inbound SMS delivery. See SMS Trunk Groups.

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End user details

Field	Access	Description
Identity	Configurable	The identity record assigned to the DID number for registration or regulated services. Displays None when no identity is assigned. See Identities.
Address	Configurable	The address record assigned to the DID number for registration or regulated services. Displays None when no address is assigned. See Addresses.
Address Verification	Read-only	The Address Verification reference associated with an End-user verification request. See Verifications.
Regulatory area	Read-only	The regulatory area used to determine registration or service requirements. Requirements can vary by country, region, number type, and service.

Address verification states

State	Description
Active	End-user details have been verified and approved.
Pending	End-user details are under review.
Rejected / Not assigned	The DID number requires verified End-user details to activate. Assign or update the End-user information and resubmit it for verification. See Assign end-user details.

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Capacity

Field	Access	Description
Capacity limit	Editable	The maximum number of concurrent inbound calls allowed for the DID number. Displays Not configured when no specific capacity limit is set, or a number when a limit is configured. Updating this value limits calls for the DID number and does not increase total account capacity. See Set capacity limits.
Channels included	Editable when available	The included channel mode for the DID number. Values are 2 included for DID+2 mode and 0 included for DID+0 mode. See Capacity.
Dedicated channels	Editable	Flat-rate channels assigned directly to the DID number. Displays None when no additional dedicated channels are assigned, or a number when channels are assigned. See Flat-rate channels.
Capacity group	Editable	The shared or metered Capacity group assigned to the DID number. Displays None when no Capacity group is assigned, or the Capacity group name when assigned. See Capacity groups.

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Order details

Field	Access	Description
Order ref.	Read-only	The order reference number associated with the DID number.
Assigned on (UTC)	Read-only	The date and time when the DID number was assigned to the account.

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Billing

Field	Access	Description
Renew price	Read-only	The price charged to renew the DID number for the selected billing period.
Expiry date (UTC)	Read-only	The date and time when the current DID number service period ends.
Billing period	Read-only	The renewal interval for the DID number.
Billing cycles left	Editable	The number of remaining billing cycles before automatic renewal stops.

Billing period values

Value	Description
Recurring monthly	The DID number renews for 1 month at a time.
Recurring quarterly	The DID number renews for 3 months at a time.
Recurring semi-annually	The DID number renews for 6 months at a time.
Recurring annually	The DID number renews for 12 months at a time.
Recurring bi-annually	The DID number renews for 24 months at a time.

Billing cycles left values

Value	Description
Empty	The DID number renews indefinitely until you remove the DID number or change the billing cycles left value.
More than 0	The DID number renews automatically until the remaining billing cycles reach 0.
0	Automatic renewal is disabled. The DID number moves toward expiration when the current service period ends.

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Services

Service	Description
Emergency Calling	Emergency Calling service for the DID number. See Emergency Calling.
A2P Campaign	A2P campaign service for outbound A2P SMS. See A2P Campaigns.
CNAM OUT	Outbound caller name service for the DID number. See Manage CNAM OUT.

Emergency Calling statuses

Status	Available action	Description
Not activated	Contact sales	Emergency Calling is not enabled for the account or DID number.
Not configured	Configure	Emergency Calling is available, but no emergency calling configuration is assigned to the DID number.
New	View	Emergency Calling configuration has been created and is waiting for review.
In process	View	Emergency Calling configuration is under review.
Active	View	Emergency Calling is configured and active for the DID number.
Changes required	View	Emergency Calling configuration requires corrections before it can be approved.
Cancellation pending	View	Emergency Calling cancellation has been requested and is pending closure.

CNAM OUT statuses

Status	Available action	Description
Not configured	Configure	CNAM OUT is not configured for the DID number.
Pending	—	CNAM OUT configuration has been submitted and is pending review.
Active	Remove or Edit	CNAM OUT is configured and active for the DID number.
Cancellation pending	—	A CNAM OUT removal request has been submitted and is pending closure.

A2P Campaign statuses

Status	Available action	Description
Not configured	Configure	No A2P Campaign is configured for the DID number.
New	View	A2P Campaign assignment has been created and is waiting for review.
Pending	View	A2P Campaign assignment is under review.
Active	View	A2P Campaign is configured and active for the DID number.
Changes required	View	A2P Campaign assignment requires corrections before it can be approved.
Cancellation pending	View	A2P Campaign cancellation has been requested and is pending closure.

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Related resources

• Manage numbers — Understand how DID number management works.

• Filters reference — Look up My Numbers filters.

• Batch actions reference — Review batch actions available for selected DID numbers.

• Capacity — Manage dedicated, shared, metered, and hybrid capacity.

• Identities & Addresses — Manage identities, addresses, and verification records.