Create Porting Requests

Start a new porting request by adding numbers, checking the requirements, and entering the required details.


Before You Begin

  • At least one number is required to start a porting request.

  • Verify the regulatory requirements for the selected country and number type. See the full list at DIDWW Phone Number Porting .

  • A Letter of Authorization (LOA) template must be downloaded, completed, signed, and uploaded before submission.

  • A valid Identity & Address must be created or selected to meet compliance requirements. Create New Identity & Address.

  • Ensure you have the current carrier account number, the latest invoice, and any additional documents.

Note

To avoid service interruption when porting is completed, create a Configuration Profile in advance.


Step 1: Create New Porting Request

  1. In the DIDWW User Panel, go to Phone Numbers > Number Porting.

  2. Go to the Porting Requests tab.

  3. Click Create New.

Number Porting page with Create New button

Fig. 1 Number Porting page with Create New button


Step 2: Enter DIDs

On the New Porting Request page, the DIDs section appears for entering numbers. Enter the DID(s) you want to port in, and then click Continue.

1. Enter numbers with country, area, and local codes:

35310123456
353 1 0123456
353 (1) 0123456
353 (1) 012-3456

2. List numbers in a column:

35310123456
35310123457
35310123458
35310123459

3. Enter number ranges:

35310000056 - 35310000060
35310000070 - 80
35310000100 - 35310000200
35310000300 - 400
Entered DIDs in the porting request form

Fig. 2 Entered DIDs in the porting request form


Step 3: Check Regulatory Requirements

To complete a porting request, you must meet the regulatory requirements for the selected country and number type. These requirements ensure that the numbers can be legally transferred.

  1. On the right side of the page, select the Country and Number type.

  2. Review the listed porting requirements for identity, business, or address verification.

  3. Download the Letter of Authorization (LOA) template.

  4. Complete all fields in the LOA template before submitting.

Porting requirements displayed for United States local numbers

Fig. 3 Porting requirements displayed for United States local numbers


Step 4: Assign Country for Unrecognized NANP Toll-Free Numbers

Note

  • NANP (North American Numbering Plan) covers phone numbers in the Canada and United States toll-free numbers starting with 800, 888, 877, and similar codes.

  • If you are not porting these numbers, this step will not be visible and can be skipped.

  • To continue the porting request without these unrecognized NANP Toll-Free numbers, select Cancel.

When porting toll-free numbers in the United States or Canada (NANP Toll-Free), assign a country for each unrecognized number.

  1. In the list of unrecognized NANP Toll-Free numbers, select the checkboxes for the numbers you want to assign.

  2. From the Country dropdown, select the correct country, and then select Assign DID(s).

  3. After all numbers have been assigned a country, select Continue to proceed.

Numbers with unrecognized country requiring manual assignment

Fig. 4 Numbers with unrecognized country requiring manual assignment


Step 5: Review & Confirm Numbers

After entering the numbers, review the list to confirm which ones will be submitted for porting.

Important

  • The system automatically saves your progress for the new porting request with the numbers you entered at this stage.

  • If you don’t finish the porting request, you can return later and continue where you left off by opening Create New and selecting Continue Previous Session.

  • Your work remains saved until you complete the porting request for the selected country and number type, or cancel it manually.

Review Grouped Numbers by Country and Type

Numbers are grouped into tabs by country, number type, and requirements, each showing the total count of numbers. You can switch between tabs to view the numbers in each group, then select, copy, or delete them from the porting request.

Note

  • A separate porting request is created for each tab.

  • To discard numbers while continuing with the porting request from other tabs, select the tab, click the X icon, and confirm the action.

Reviewing and managing selected numbers before submitting a porting request

Fig. 5 Reviewing and managing selected numbers before submitting a porting request

Select & Copy or Delete Numbers

The numbers accepted for the porting request are listed so you can verify that all numbers you want to port are included. Select all, single, or multiple numbers to copy them for your records or delete any you don’t want to include in the porting request.

Click a number to select a single DID. The selected DID will be highlighted.

step5-2single-select

Fig. 5 step5-2single-select

Hold Command (macOS) or Ctrl (Windows/Linux) and click each number you want to select. Each selected DID will remain highlighted.

Multiple selection (keyboard)

Fig. 5 Multiple selection (keyboard) apple command

Click and hold the mouse button, then drag across the numbers you want to select. All numbers within the dragged area will be highlighted.

Multiple selection (mouse)

Fig. 5 Multiple selection (mouse)

Click Select All at the bottom of the list to highlight every number in the group. When all numbers are selected, the button changes to Unselect All so you can clear the selection.

Selecting all numbers at once

Fig. 5 Selecting all numbers at once

Continue to End User Details

After reviewing the grouped numbers by country, number type, and regulatory requirements, select the correct tab and click Continue to proceed to the next step.

Click continue to proceed to the end user details step

Fig. 5 Click continue to proceed to the end user details step


Step 6: Fill in End User Details

After reviewing and confirming the numbers, a form opens where you must enter a Friendly Name for the porting request, select the required End User Registration Details, upload the Required Documents, and provide any Additional Details for the porting request.

Note

Return to the number list at any time by selecting Back to List at the bottom left of the page.

End User Registration Details

  1. From the Identity dropdown, select an existing identity or create a new one.

  2. The associated Address for that identity will appear in the dropdown. Select the address, or click Create New to add a new address for the chosen identity.

Click continue to proceed to the end user details step

Fig. 5 Click continue to proceed to the end user details step

Required Documents

  1. Download the Letter of Authorization (LOA) template.

  2. Complete the LOA fully, sign it, and upload the file.

  3. Upload the Latest Invoice for the numbers being ported.

Note

  • All uploaded files are encrypted for security.

  • Leave Comment for additional notes on the porting request (optional).

Click continue to proceed to the end user details step

Fig. 5 Click continue to proceed to the end user details step

Additional Details

  1. Choose the Preferred port in date or leave it as Earliest available.

  2. Provide the Current carrier account number to match the request with the carrier’s records.

  3. Assign a Configuration profile from the dropdown, or click Create New to add a new one.

  4. Select the DID number channels included by choosing the Capacity option (DID+2 or DID+0 plan). See DID+0 and DID+2 capacity modes .

Click continue to proceed to the end user details step

Fig. 5 Click continue to proceed to the end user details step


Step 7: Submit the Porting Request

Review all details and documents, then select Submit to create the porting request for the selected country and number type.

Note

If your request includes more than one country, submitting will create the porting request for the currently opened group.