Change Next Capacity Mode

For local, national, and mobile numbers, you can choose between two virtual number capacity modes. A capacity mode defines how many inbound voice channels are included in the service price for each DID:

  • DID+2 — Includes 2 dedicated inbound voice channels in the price of the service. Supplemental channels can be added if required at an additional cost.

  • DID+0 — No dedicated inbound channels are included. To receive calls, the DID must use additional capacity from flat-rate channels, pay-per-minute channels, or a hybrid of both.

You can change the capacity mode for your number after purchase using Change Next Capacity Mode. The update takes effect in the next billing cycle, or you can apply it immediately by renewing the DID for your selected period after changing the mode.

Important

To apply the change immediately, renew the DID number for your selected period. For details, see Renewing DID Numbers.


Before You Begin

Note

Numbers that do not support additional capacity modes, such as toll-free numbers with 300 default channels, cannot switch modes.


How to Change the Next Capacity Mode


Step 1: Open DID Management

  1. In the User Panel, go to My Numbers.

  2. Find the DID you want to edit.

  3. Click the three dots next to the DID and select Manage DID.

Manage DID menu

Fig. 1. Accessing DID management

Step 2: Edit Capacity Settings

On the View Details page, click Edit in the Configuration section.

Edit DID configuration

Fig. 2. Editing DID configuration

Step 3: Update Channels Included

  1. In the Edit Configuration window, go to Channels included.

  2. Choose the number of channels from the dropdown list.

  3. Click Submit to save your changes.

Important

Channels included options:

  • Clear — Revert all capacity changes if they have not been applied yet.

  • 2 included — 2 dedicated channels will be assigned to each DID in the next billing cycle.

  • 0 included — All dedicated channels will be removed from the DID(s) in the next billing cycle. The number(s) must then be assigned to a capacity group to remain operational.

Change included channels

Fig. 3. Selecting the number of included channels

Note

  • If the Channels included field does not display a dropdown menu, the DID does not support changing between capacity modes.

  • The selected mode will take effect during the next billing cycle.

  • In case you want the change to take effect immediately, you can renew the DID number for the selected period and update the channels included right away. For more details, see the renewal guide: Renew DID(s).


Step 1: Select DIDs

  1. In the DIDWW User Panel, go to My Numbers.

  2. Select the DIDs you want to update by checking the boxes next to them.

Select multiple DIDs

Fig. 1. Selecting multiple DIDs

Step 2: Open Batch Actions

At the bottom of the page, click Batch Actions and choose Change Next Capacity Mode.

Batch change capacity mode

Fig. 2. Using Batch Actions to change the capacity mode

Step 3: Change Next Capacity Mode

  1. In the pop-up window, select the new Next Capacity Mode for each DID.

  2. Click Confirm to save your changes.

Important

Next Capacity Mode options:

  • Clear — Revert all capacity changes if they have not been applied yet.

  • 2 included — 2 dedicated channels will be assigned to each DID in the next billing cycle.

  • 0 included — All dedicated channels will be removed from the DID(s) in the next billing cycle. The number(s) must then be assigned to a capacity group to remain operational.

Change next capacity mode window

Fig. 3. Selecting the next capacity mode

Note

  • The selected mode will take effect during the next billing cycle.

  • In case you want the change to take effect immediately, you can renew the DID number for the selected period and update the channels included right away. For more details, see the renewal guide: Renew DID(s).