Change Next Capacity Mode

DIDWW offers two Capacity Modes for DID numbers to meet different needs:

• DID+2 – Includes 2 dedicated inbound voice channels. This option has a slightly higher monthly and setup cost, and the channels are exclusive to that number, meaning they cannot be shared with other DIDs.

• DID+0 – Includes no dedicated inbound channels, resulting in a lower monthly and setup cost. To receive calls, you must add shared, dedicated, or pay-per-minute capacity.

You can change the capacity mode of your DID at any time. The update will take effect at the next billing cycle.

Important

• DIDs from the same order can have different capacity modes and pricing after renewal.

• If you want the change to take effect immediately, you can renew the DID number for your selected period. This will extend the service by the renewed term. For details, see Renewing DID Numbers.

Change Capacity Mode for a Single DID

1. Go to My Numbers and click the three dots next to the DID you want to update.

2. Select Manage DID.

Fig. 4. Accessing DID management

3. Under Available Capacity, click Change Next Capacity Mode.

Fig. 5. Changing the capacity mode for a single DID

If this option is unavailable, the DID does not support switching between modes.

Fig. 6. Example of unavailable capacity mode option

Change Capacity Mode for Multiple DIDs

1. Go to My Numbers in the DIDWW User Panel.

2. Select the DIDs you want to update.

3. Click Batch Actions, then choose Change Next Capacity Mode.

Fig. 1. Selecting multiple DIDs and using Batch Actions

4. In the pop-up window, choose the desired Next Capacity Mode and click Submit.

Fig. 2. Selecting the next capacity mode

The selected mode will be applied during the next billing cycle.

Fig. 3. Updated next capacity mode status