Assign Voice Trunk

In DIDWW, assigning a trunk is a crucial step in configuring inbound call routing for Direct Inward Dialing (DID) numbers. A trunk acts as the bridge to the destination to which inbound calls from a DID are forwarded, leading to a PBX, SIP endpoint, or a PSTN number, depending on the trunk type.



Prerequisites

Before proceeding with the steps below, ensure that you have:



Assign The Trunk

The DIDWW user panel offers several ways to assign an inbound voice trunk, depending on whether you need to assign it to a single number or a batch of numbers.

Assign the Trunk for a Single DID Number

Learn how to assign an inbound voice trunk to a single DID.

Assign the Trunk for a Single DID Number
Assign the Trunk for Multiple DID Numbers

Learn how to assign an inbound voice trunk to a batch of DID numbers.

Assign the Trunk for Multiple DID Numbers


Assign the Trunk for a Single DID Number

To assign an inbound trunk to a single DID number, follow these steps:

Step 1: Open My Numbers

In the DIDWW user panel menu, click Phone Numbers > My Numbers, or click here.

My Numbers Page

Fig. 1. My Numbers Page

Step 2: Open the Not Configured Tab

Open the “Not Configured” tab using the user panel or press here. The Not Configured tab helps you identify which DIDs do not have an inbound voice trunk assigned. This is shown by the Trunk column displaying Voice: none.

Not Configured Tab

Fig. 2. Not Configured Tab

Step 3: Assign the Trunk

Once you locate the DID, follow these steps:

  1. Click on the Trunk Name or Voice: none (if no trunk is assigned) to open the trunk editing menu.

  2. Select the desired trunk from the dropdown menu.

  3. Click Confirm to save the changes.

Assign Trunk to a Single DID Number

Fig. 3. Assign Trunk to a Single DID Number

Note

To unassign a trunk from a DID number, follow the same steps, but instead of selecting a trunk from the dropdown menu, click x-inline Unassign Voice Trunk.



Assign the Trunk for Multiple DID Numbers

To assign an inbound trunk to multiple (batch) DID numbers, follow these steps:

Step 1: Open My Numbers

In the DIDWW user panel menu, click Phone Numbers > My Numbers, or open it here.

My Numbers Page

Fig. 4. My Numbers Page

Step 2: Open the Not Configured Tab

Open the “Not Configured” tab using the user panel or open the website here. The Not Configured tab helps you identify which DIDs do not have an inbound voice trunk assigned. This is shown by the Trunk column displaying Voice: none.

Not Configured Tab

Fig. 5. Not Configured Tab

Step 3: Select the Numbers

In this step, select the DID numbers for which you want to assign an inbound trunk using the checkmark column.

You can choose from the following selection options:

  1. Manually select individual numbers by checking their respective boxes.

  2. Use bulk selection options by clicking the checkmark to the left of the Country/City column:

    • Select All – Selects all DID numbers that match the current filter criteria, even if they span multiple pages.

      Note

      This option is available when you have more numbers than the per page limit (e.g., if you have 100 numbers and only 10 are displayed per page, all 100 will be selected).

    • Select Visible – Selects only the numbers currently displayed on the page.

      Note

      If the per page setting is 10, only those 10 numbers will be selected.

Checking DID Numbers

Fig. 6. Checking DID Numbers

Step 4: Assign the Trunk

After selecting the DID numbers, follow these steps:

  1. Click on Batch Actions at the bottom of the page.

  2. Select the Update Trunks action.

  3. Choose the desired trunk from the dropdown menu.

  4. Click Confirm to save the changes.

Assign a Trunk to Multiple DID Numbers

Fig. 7. Assign a Trunk to Multiple DID Numbers

Note

To unassign trunks from DID numbers, follow the same steps, but instead of selecting a trunk from the dropdown menu, click x-inline Unassign Voice Trunk.



Additional Information

Create a SIP Trunk

Learn about SIP Trunk creation and configuration to forward your calls via a SIP URI.

SIP Trunk
Create a PSTN Trunk

Learn about PSTN Trunk creation and configuration to forward your calls to an existing phone number.

PSTN Trunk
phone.systems™ Getting started

Set up your phone.systems™ account and start configuring users and devices.

Getting started