Assign Voice Trunk
In DIDWW, assigning a trunk is a crucial step in configuring inbound call routing for Direct Inward Dialing (DID) numbers. A trunk acts as the bridge to the destination to which inbound calls from a DID are forwarded, leading to a PBX, SIP endpoint, or a PSTN number, depending on the trunk type.
Prerequisites
Before proceeding with the steps below, ensure that you have:
A DID Number. If you do not have one, refer to our guide on how to purchase numbers here: how to buy numbers here.
An Inbound Trunk. If you have not created any trunks yet, refer to the inbound trunk documentation here.
Assign The Trunk
The DIDWW user panel offers several ways to assign an inbound voice trunk, depending on whether you need to assign it to a single number or a batch of numbers.
Learn how to assign an inbound voice trunk to a single DID.
Learn how to assign an inbound voice trunk to a batch of DID numbers.
Assign the Trunk for a Single DID Number
To assign an inbound trunk to a single DID number, follow these steps:
Step 1: Open My Numbers
In the DIDWW user panel menu, click Phone Numbers > My Numbers, or click here.
Fig. 1. My Numbers Page
Step 2: Open the Not Configured Tab
Open the “Not Configured” tab using the user panel or press here. The Not Configured tab helps you identify which DIDs do not have an inbound voice trunk assigned. This is shown by the Trunk column displaying Voice: none.
Fig. 2. Not Configured Tab
Step 3: Assign the Trunk
Once you locate the DID, follow these steps:
Click on the Trunk Name or Voice: none (if no trunk is assigned) to open the trunk editing menu.
Select the desired trunk from the dropdown menu.
Click Confirm to save the changes.
Fig. 3. Assign Trunk to a Single DID Number
Note
To unassign a trunk from a DID number, follow the same steps, but instead of selecting a trunk from the dropdown menu, click
Unassign Voice Trunk.
Assign the Trunk for Multiple DID Numbers
To assign an inbound trunk to multiple (batch) DID numbers, follow these steps:
Step 1: Open My Numbers
In the DIDWW user panel menu, click Phone Numbers > My Numbers, or open it here.
Fig. 4. My Numbers Page
Step 2: Open the Not Configured Tab
Open the “Not Configured” tab using the user panel or open the website here. The Not Configured tab helps you identify which DIDs do not have an inbound voice trunk assigned. This is shown by the Trunk column displaying Voice: none.
Fig. 5. Not Configured Tab
Step 3: Select the Numbers
In this step, select the DID numbers for which you want to assign an inbound trunk using the checkmark column.
You can choose from the following selection options:
Manually select individual numbers by checking their respective boxes.
Use bulk selection options by clicking the checkmark to the left of the Country/City column:
Select All – Selects all DID numbers that match the current filter criteria, even if they span multiple pages.
Note
This option is available when you have more numbers than the per page limit (e.g., if you have 100 numbers and only 10 are displayed per page, all 100 will be selected).
Select Visible – Selects only the numbers currently displayed on the page.
Note
If the per page setting is 10, only those 10 numbers will be selected.
Fig. 6. Checking DID Numbers
Step 4: Assign the Trunk
After selecting the DID numbers, follow these steps:
Click on Batch Actions at the bottom of the page.
Select the Update Trunks action.
Choose the desired trunk from the dropdown menu.
Click Confirm to save the changes.
Fig. 7. Assign a Trunk to Multiple DID Numbers
Note
To unassign trunks from DID numbers, follow the same steps, but instead of selecting a trunk from the dropdown menu, click
Unassign Voice Trunk.
Additional Information
Learn about SIP Trunk creation and configuration to forward your calls via a SIP URI.
Learn about PSTN Trunk creation and configuration to forward your calls to an existing phone number.
Set up your phone.systems™ account and start configuring users and devices.