Object: Call Recorder

The Call Recorder object allows phone calls to be recorded. The call contents are sent to a predefined destination immediately after the termination of each call.

Fig. 1. Call Recorder

The information to be entered for this object is:

• The name of the Call Recorder object.

• The delivery method for the call recording file. Available delivery methods include: Email, Dropbox, FTP, SFTP, Google Drive, OneDrive, and the default phone.systems™ cloud storage.

Tip

• If the required delivery method has not previously been configured, a delivery method may be added by navigating to the Delivery Methods menu.

• When using the default phone.systems™ cloud storage as the delivery method, call recordings will appear in the call flow CDRs, providing a centralized and convenient way to review call recordings alongside other call activities.

Fig. 2. Call Recorder Object creation

Note

Call recordings sent to an email address may not be delivered due to file size limitations on the destination email server. Please note that if the destination server rejects the file, then that file will be unrecoverable. The approximate file size of call recordings is 7 MB per hour, and users should carefully consider this parameter when selecting a file Delivery Method.

A usage example for the Call Recorder object is shown below, where this object is inserted between a Phone Number and Ring Group object. All incoming calls to Mike Brown are recorded, and the audio file is forwarded to a predefined destination immediately after the termination of each call.

Fig. 3. Example