Object: Time Router

The Time Router object allows incoming calls to be forwarded to different objects, depending on user-defined day and time intervals.

Fig. 1. Time Router Object

This object includes flexible time intervals, and call routing is based on a simple “Yes/No” logic. The Time Router object must be connected to two child objects such as Ring Group or Voicemail objects to which calls are forwarded according to this “Yes/No” logic.

A cable originating from the green socket on the right-hand side of the Time Router object corresponds to the “Yes” option, defining the routing of calls that are received within the configured day/time interval. A cable originating from the red socket corresponds to the “No” option, defining the routing of calls that are received outside of the configured day/time interval.

In the figure below, if incoming calls are received within the configured day/time parameters, then those calls will be forwarded to the sales queue. Otherwise, the calls will be forwarded to the Voicemail object where a pre-recorded “after hours” message is played to the caller, and the caller may leave voicemail.

Fig. 2. Time Router Usage Example

The information to be entered for this object is:

• The name of the Time Router object.

• The time zone that is applicable to the configured time routing intervals. Note that a “System” time zone option is available, designating the time zone for this Time Router object, to be the same as the time zone selected under General Settings.

• The time routing intervals. By selecting “Add Time Interval”, day/time intervals are created, defining the days of the week and the start/stop times for which incoming calls will be routed according to “Yes/No” logic. For each time interval, the day/days of the week to be included in this rule must be selected by clicking on that particular day, highlighting it in blue. Thereafter, “from” and “to” times must be configured for this interval. Times may be configured by using the simple time-selection menu provided, or may be entered manually in the form HH:MM using a 24-hour format.

Fig. 3. Creating The Time Router Object

Each Time Router object may have multiple time intervals, allowing highly flexible options for forwarding calls. In the figure below, two separate time intervals have been configured, with incoming calls received from Monday to Friday from 08:00 to 17:00, as well as calls on Saturday from 09:00 to 13:00 being sent to the object connected to the cable labeled “Yes”.

Fig. 4. Creating Time Interval