Object: Voicemail

The Voicemail object serves as a mailbox in which callers may leave voice messages, which are then immediately sent to a specified destination on the termination of each call.

Fig. 1. Voicemail Object

The information to be entered for this object is:

• The name of the Voicemail object.

• The delivery method for the voicemail file. Available delivery methods include: Email, Dropbox, FTP, SFTP, Google Drive, OneDrive, and the default phone.systems™ cloud storage.

Tip

• If the required delivery method has not previously been configured, a delivery method may be added by navigating to the Delivery Methods menu.

• When using the default phone.systems™ cloud storage as the delivery method, voicemails will appear in the call flow CDRs, providing a centralized and convenient way to review voicemails alongside other call activities.

• An audio message that is played to the caller can be uploaded from a local drive (in .mp3, m4a, .wav, .flac, or .ogg format), recorded directly, or selected from files or playlists previously uploaded to the Audio Files menu.

• The maximum length of the voicemail, with valid values being from 1 to 60 minutes. The call will automatically be terminated after this configured time period, unless the caller hangs up before the expiration of this timer.

Fig. 2. Voicemail Object Creation

A simple usage example of the Voicemail object is shown below, where an incoming call is forwarded to the ring group Mike Brown. If Mike does not answer the call within the defined ring timeout period then that call is sent to voicemail, where the caller may leave a message.

Fig. 3. Example