phone.systems™ App Settings
The Settings section in the phone.systems™ app allows you to:
Edit your profile to update your name, job title, and department.
Automatically open CRM contact pages when receiving calls from an external sourc
Report an issue by providing details about a problem.
Sign out to end your session.
Application Status
To change your application status, click on the top bar to open the drop-down menu. you may change the application status to:
Online: Available for inbound and outbound calls.
Pause: Available for outbound calls only. Inbound calls are disabled.
Offline: Unavailable for all calls.
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Fig. 1. Application Status
Switching the Outbound Caller ID
To switch between caller IDs, click the top bar to open the drop-down menu and select one of your caller IDs.
The caller ID currently in use will be displayed in the top right corner of the application.
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Fig. 1. Outbound Caller ID List
Report an Issue
To report an issue in the phone.systems™ app:
Open the drop-down menu by tapping the top bar.
Go to Settings by tapping the
icon.
Select Report an issue from the Settings menu.
Enter your email address and describe the issue to help the support team diagnose and resolve the problem. Include:
Steps you took before the issue occurred.
Any error messages you received.
What you expected to happen versus what actually happened.
Click the Send button to submit your report.
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Fig. 4. Reporting an Issue