Introduction

phone.systems™ is a fully-featured, cloud-based virtual PBX that is specifically designed to interconnect with any service provider. There is no special hardware to purchase and maintain, and phone.systems™ is compatible with all landlines, mobile phones and computers, SIP devices and multi-line desktop phones. Multiple users, remote offices and telecommuters become part of a highly flexible, scalable and cost-effective phone system, supported by essential PBX services such as voice menus, voicemail to email, conferencing, time and caller routing, internal extensions and more

The user interface for phone.systems™ is specifically designed for simplicity and ease-of-use. No special training or expertise is required, and voice systems are instantaneously activated as call flows are configured via an intuitive, drag-and-drop graphical web interface. In addition, separate instances of phone.systems™ may be simply and securely interconnected wherever they are in the world via the Interlink feature, allowing remote offices and users to behave as a single telephone network.

phone.systems™ is applicable for both business and personal use, and configurations cover a wide range of applications from simple home use through to complex, multi-branch voice systems.

Feature List Overview

phone.systems™ includes the following features:

PBX and call management

  • Internal numbers - extension numbers that are directly accessible to system users.

  • Ring groups - redirect incoming external or internal calls to different destinations included in the ring group.

  • Voice menus - Interactive Voice Response (IVR) allows callers to listen to a recording and navigate to different destinations using their dial pad.

  • Audio playback - play customized audio messages to callers.

  • Conference calling - multiple callers can partake in a conference call.

  • Voicemail - a mailbox in which callers may leave voice messages, which are then sent to a specified email address, a file server or a third party cloud account.

  • Call recording​ - calls are recorded, including for SIP Account and External Line contact methods (if applicable), with the call contents being sent to a specified email address, a file server or a third party cloud account.

  • Caller blocklist - block incoming calls received from specific phone numbers.

  • Call queuing - place incoming calls in a queue before passing those calls to queue members.

  • Time routing​ - incoming calls are forwarded to different destinations, according to the day and time of the call.

  • Caller routing​ - incoming calls are forwarded to different destinations, depending on the originating phone number.

  • Receive faxes - Convert incoming faxes to PDF, with multiple file delivery options available.

  • Event notifications - users receive alerts via email when specified events occur.

  • Configurable feature codes​​ - for accessing system functions such as call transfers and call pickup directly from the phone.

  • Call forwarding options​ - forward incoming calls to any phone number or VoIP destination.

User interface, system management and special features

  • Graphical user interface - call flows are configured via an easy-to-use, intuitive, drag-and-drop graphical web interface that is compatible with desktop computers, tablets and mobile devices.

  • Remote management - system management is achieved via a web-based interface, accessible from anywhere in the world.

  • Instant activation - voice configurations are instantaneously activated as they are graphically assembled, providing immediate access to the voice system.

  • Contact Methods - for managing contacts and contact methods used by phone.systems™.

  • Audio files - for uploading audio files, recording messages and managing playlists that are used by phone.systems™.

  • Receive calls on one or many phone numbers - add phone numbers used for inbound calling directly from the management interface.

  • SIP trunk configuration​ - Add and configure inbound and outbound SIP trunks directly from the management interface.

  • Call logs - access to detailed call history, with optional date filters.

  • Call statistics - access to detailed call statistics and charts.

  • Lost calls - calls that were initiated but not successfully connected.

  • Interconnect multiple instances of phone.systems™ - unify remote offices into a single phone network with free internal calls using the secure interlink​ feature.

  • Third-party compatibility - the phone.systems™ platform is specifically designed to seamlessly interconnect with any SIP-standard compatible VoIP service provider, hardware or software.

  • Integrated phone.systems​™ SIP softphone - optional iOS, Android, Windows and MacOS compatible softphone, including a secure management portal.