SIP Forwarding

This SIP Forwarding section of the Contact Method menu in the Cloud PBX phone.systems™ interface allows you to perform the following tasks:

• Create SIP Forwarding Contact Methods.

• Edit SIP Forwarding Contact Methods.

• Delete SIP Forwarding Contact Methods.

• Download SIP Forwarding Contact Methods To A CSV File.

Fig. 1. SIP Forwarding Contact Methods

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Creating SIP Forwarding Contact Methods

To create a SIP Forwarding Contact Method, click the symbol, which will open the SIP Forwarding Contact Method creation screen.

The SIP Forwarding configuration window contains two sections:

1. General

• User option allows you to select the user for the Contact Method.

• Username field requires the SIP username for authentication.

• Domain field requires the domain name of the SIP server.

• Port field allows you to specify the port number used for the SIP connection.

• Network Protocol option allows you to choose the communication protocol.

• Process 30X Redirects toggle enables processing 30X SIP redirects when turned on.

  Note

  Enabling “Process 30X Redirect” option may impact call routing based on SIP response codes.

Fig. 1. General Configuration

2. Inbound Calls

The Inbound Calls section allows you to configure the DID and internal numbers associated with the SIP forwarding contact method, with the option to configure a fallback routing option to voicemail.

• DID Number specifies which DID number will perform the SIP forwarding.

• Internal Number specifies which internal number will perform the SIP forwarding.

• When Unavailable option allows you to select how calls are forwarded when the SIP destination is unavailable. You may select:

  • Do Nothing: The call is ended if the SIP destination is not responding.

  • Route to Voicemail: The call is routed to the selected voicemail audio message.

Fig. 2. Inbound Calls