SIP Forwarding

This SIP Forwarding section of the Contact Method menu in the Cloud PBX phone.systems™ interface allows you to perform the following tasks:

  • Create SIP Forwarding Contact Methods.

  • Edit SIP Forwarding Contact Methods.

  • Delete SIP Forwarding Contact Methods.

  • Download SIP Forwarding Contact Methods To A CSV File.

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Fig. 1. SIP Forwarding Contact Methods


Creating SIP Forwarding Contact Methods

To create a SIP Forwarding Contact Method, click the +-symbol symbol, which will open the SIP Forwarding Contact Method creation screen.

The SIP Forwarding configuration window contains two sections:

1. General

  • User option allows you to select the user for the Contact Method.

  • Username field requires the SIP username for authentication.

  • Domain field requires the domain name of the SIP server.

  • Port field allows you to specify the port number used for the SIP connection.

  • Network Protocol option allows you to choose the communication protocol.

  • Process 30X Redirects toggle enables processing 30X SIP redirects when turned on.

    Note

    Enabling “Process 30X Redirect” option may impact call routing based on SIP response codes.

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Fig. 1. General Configuration

2. Inbound Calls

The Inbound Calls section allows you to configure the DID and internal numbers associated with the SIP forwarding contact method, with the option to configure a fallback routing option to voicemail.

  • DID Number specifies which DID number will perform the SIP forwarding.

  • Internal Number specifies which internal number will perform the SIP forwarding.

  • When Unavailable option allows you to select how calls are forwarded when the SIP destination is unavailable. You may select:

    • Do Nothing: The call is ended if the SIP destination is not responding.

    • Route to Voicemail: The call is routed to the selected voicemail audio message.

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Fig. 2. Inbound Calls