Phone Numbers

Phone numbers that are to be used by phone.systems™ are managed by accessing the Numbers menu from the sidebar.

Fig. 1. Phone Numbers

These phone numbers are used for:

• Configuring Phone Number objects, being the phone number to be dialed for inbound calling.

• Setting up Contact Methods for both inbound and outbound calls.

• Selecting the caller ID to be displayed when making outbound calls from VoIP devices.

• Enabling Call Journaling for both inbound and outbound calls, allowing interactions to be logged into a connected CRM system.

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User Interface Elements

The filter bar at the top of the user list allows you to filter users by specific criteria. Filter options include:

• Search By DID number

• Incoming call routing

• User

Fig. 1. Filter Bar

The table displays a list of users with the following columns:

Field	Description
DID Number	The phone number available for incoming calls.
Incoming Call Routing	Indicates where the incoming calls for this DID are routed.
Assigned to	Specifies the user or object the DID is assigned to.
Contact Method/Object	Details the contact method or object associated with the DID.
Inbound Calls Call Journaling	Indicates whether inbound Call Journaling is enabled.
Outbound Calls Call Journaling	Indicates whether outbound Call Journaling is enabled.

Note

Call Journaling settings are only available if CRM Integration is active.

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Add Third Party Phone Numbers

Note

The DIDWW DIDs assigned to a phone.systems trunk through the DIDWW user panel will automatically appear in the phone numbers list.

To add a third party Phone Number, follow these steps:

1. Click on the Add New Phone Number button:

Press the button at the bottom right of the screen.

2. Input the Phone Number:

You will open a phone number creation screen, where you need to input the phone number in E.164 format.

Note

E.164 consists of: <CountryCode> <City/AreaCode> <LocalNumber>

The country code is 1-3 digits long, while the length of the city/area code and local number may vary. Some examples of phone numbers in E.164 are:

• 14169233346 for Toronto, Canada

• 442034116446 for London, United Kingdom.

3. configure Call Journaling settings:

• Inbound Calls: Toggle to enable logging inbound calls to the CRM.

• Outbound Calls: Toggle to enable logging outbound calls to the CRM.

Note

Call Journaling settings are only available if CRM Integration is active.

4. Click Save.

Fig. 2. Creating Phone Numbers

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Editing Phone Numbers

To edit phone numbers, click on the Actions button and select Edit.

Fig. 1. Actions Menu

Edit the phone numbers details and click Save to confirm.

Note

Call Journaling options will only be visible if CRM Integration is active.

Fig. 2. Editing Phone Numbers

Note

DIDWW DIDs with a phone.systems trunk assigned via the DIDWW user panel can not be edited.

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Locating Phone Numbers

If a Phone Number is placed on a Call Flow, you may quickly locate it on using the Locate feature.

To locate phone numbers, click on the Actions button and select Locate.

Fig. 1. Actions Menu

You will locate that particular object on the phone.systems™ workspace.

Fig. 2. Locating The Phone Number

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Phone Number Relations

The Relations view provides an overview of all configurations associated with the phone number.

To access it, click the Actions button and select Relations.

Fig. 1. Actions Menu

This view shows related inbound calls and outbound CLI configurations.

To navigate to the related section, click on the symbol next to the relation.

Fig. 2. Phone Number Relations

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Deleting Phone Numbers

To delete phone numbers, click on the Actions button and select Delete.

Fig. 1. Actions Menu

Warning

If the phone number has active services or configurations, you will be prompted to a screen which informs you about them. Deleting the phone number will remove the dependencies.

By deleting the phone number(s), you acknowledge that this action will also remove any dependencies. Click the checkmark and click Delete to proceed.

Fig. 2. Dependencies screen

Note

The DIDWW DIDs assigned to a phone.systems trunk through the DIDWW user panel can not be deleted.