Phone Numbers
Phone numbers that are to be used by phone.systems™ are managed by accessing the Numbers menu from the sidebar.
Fig. 1. Phone Numbers
These phone numbers are used for:
Configuring Phone Number objects, being the phone number to be dialed for inbound calling.
Setting up Contact Methods for both inbound and outbound calls.
Selecting the caller ID to be displayed when making outbound calls from VoIP devices.
User Interface Elements
The filter bar at the top of the user list allows you to filter users by specific criteria. Filter options include:
Search By DID number
Incoming call routing
User
Fig. 1. Filter Bar
The table displays a list of users with the following columns:
Field |
Description |
|---|---|
DID Number |
The phone number available for incoming calls. |
Incoming Call Routing |
Indicates where the incoming calls for this DID are routed. |
Assigned to |
Specifies the user or object the DID is assigned to. |
Contact Method/Object |
Details the contact method or object associated with the DID. |
Add Third Party Phone Numbers
Note
The DIDWW DIDs assigned to a phone.systems trunk through the DIDWW user panel will automatically appear in the phone numbers list.
To add a third party Phone Number, follow these steps:
Click on the Add New Phone Number button:
Press the
button at the bottom right of the screen.
Input the Phone Number:
You will open a phone number creation screen, where you need to input the phone number in E.164 format.
Note
E.164 format <CountryCode> <City/AreaCode> <LocalNumber>
The country code is 1-3 digits long, while the length of the city/area code and local number may vary. Some examples of phone numbers in E.164 are 14169233346 for Toronto, Canada and 442034116446 for London, United Kingdom.
Input the phone number and click Save.
Fig. 2. Creating Phone Numbers
Editing Phone Numbers
To edit phone numbers, click on the Actions button and select Edit.
Fig. 1. Actions Menu
Edit the phone numbers details and click Save to confirm.
Fig. 2. Editing Phone Numbers
Note
DIDWW DIDs with a phone.systems trunk assigned via the DIDWW user panel can not be edited.
Locating Phone Numbers
If a Phone Number is placed on a Call Flow, you may quickly locate it on using the Locate feature.
To locate phone numbers, click on the Actions button and select Locate.
Fig. 1. Actions Menu
You will locate that particular object on the phone.systems™ workspace.
Fig. 2. Locating The Phone Number
Phone Number Relations
The Relations view provides an overview of all configurations associated with the phone number.
To access it, click the Actions button and select Relations.
Fig. 1. Actions Menu
This view shows related inbound calls and outbound CLI configurations.
To navigate to the related section, click on the
symbol next to the relation.
Fig. 2. Phone Number Relations
Deleting Phone Numbers
To delete phone numbers, click on the Actions button and select Delete.
Fig. 1. Actions Menu
Warning
If the phone number has active services or configurations, you will be prompted to a screen which informs you about them. Deleting the phone number will remove the dependencies.
By deleting the phone number(s), you acknowledge that this action will also remove any dependencies. Click the checkmark and click Delete to proceed.
Fig. 2. Dependencies screen
Note
The DIDWW DIDs assigned to a phone.systems trunk through the DIDWW user panel can not be deleted.