Call Statistics

The Call Statistics page provides an overview of inbound and outbound call data within a specified date range. This page offers detailed insights into call patterns and metrics, allowing users to analyze call performance.

../../_images/fig514.png — **Fig. 1.** Call Statistics

Filters may be applied to the charts as follows:

From/To Date Range Filter: Select the desired date range to view call statistics. The date range can be adjusted using the calendar fields located at the top of the page.
Source and/or Destination Number: Results are filtered according to a provided source or destination phone number. Note that a partial phone number may be entered, such as an area code prefix.
User: Results are filtered according to a single selected user.

Note

Call statistics can be displayed and filtered for calls made in the last 3 months.
Call statistics are updated periodically, providing real-time insights into call activity.

../../_images/fig711.png — **Fig. 2.** Filtering Call Statistics

Call statistics display the following metrics:

Total Outbound Calls: The total number of outbound calls within the selected date range.
Total Inbound Calls: The total number of inbound calls within the selected date range.
ASR (Answer-Seizure Ratio): The percentage of successfully connected calls, with higher ASR values indicating better call quality.
ACD (Average Call Duration): The average duration of calls, shown in minutes and seconds.

Additionally, the Total Calls chart visually represents the number of inbound and outbound calls during the selected date range.