Call Statistics

The Call Statistics page provides an overview of inbound and outbound call data within a specified date range. This page offers detailed insights into call patterns and metrics, allowing users to analyze call performance.

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Fig. 1. Call Statistics

Filters may be applied to the charts as follows:

  • From/To Date Range Filter: Select the desired date range to view call statistics. The date range can be adjusted using the calendar fields located at the top of the page.

  • Source and/or Destination Number: Results are filtered according to a provided source or destination phone number. Note that a partial phone number may be entered, such as an area code prefix.

  • User: Results are filtered according to a single selected user.

Note

  • Call statistics can be displayed and filtered for calls made in the last 3 months.

  • Call statistics are updated periodically, providing real-time insights into call activity.

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Fig. 2. Filtering Call Statistics

Call statistics display the following metrics:

  • Total outbound calls: The total number of outbound calls within the selected date range.

  • Total inbound calls: The total number of inbound calls within the selected date range.

  • ASR (Answer-seizure ratio): The percentage of successfully connected calls. A higher ASR indicates better call quality.

  • ACD (Average call duration): The average duration of calls, displayed in minutes and seconds.

Additionally:

  • The Total Calls chart visually represents the number of inbound and outbound calls during the selected date range.

  • You can filter the Total Calls chart by hourly, daily, weekly, or monthly data.

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Fig. 3. Call Metrics