Object: Audio Playback

Audio Playback allows an audio message such as a voice recording or music-on-hold to be played to caller. After the audio file has been played, the call is passed to the object connected to the right-hand socket of the Audio Playback object.

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Fig. 1. Audio Playback Object

The information to be entered for this object is:

  • The name of the Audio Playback object.

  • An audio message that should be played to the caller. In general, this audio file will have previously been uploaded from a local drive or recorded, and stored in the phone.systems™ Audio Files. New files may be added to the Audio Files by selecting the “Upload audio file” option.

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Fig. 2. Uploading files

A usage example for the Audio Playback object is shown below, where a voice message is played to the caller, after which the call is passed to a Ring Group object (“Mike Brown”) for further processing.

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Fig. 3. Example