Call Analytics
Get insights into call activity with detailed call detail records (CDRs) and performance statistics. Analyze inbound and outbound data, track call patterns, and review key metrics such as total calls, ASR, and ACD using customizable filters on the Call Statistics page.
Call Flow CDRs
Access and review detailed call flow records for inbound and internal calls to monitor activity and troubleshoot call handling issues.
Termination CDRs
Review outbound termination call records, including call outcomes, disconnect reasons, gateways, and routing details.
Call Statistics
View call performance metrics, analyze usage trends, and optimize call handling based on statistical insights.