Call Analytics

Get insights into call activity with detailed call flow records (CDRs) and performance statistics. Analyze inbound and outbound data, track call patterns, and review key metrics like total calls, ASR, and ACD using customizable filters on the call Statistics page.


Call Flow CDRs

Access and review detailed call detail records (CDRs) for each call flow to monitor activity and troubleshoot issues.

Call Flow CDRs
Call Statistics

View call performance metrics, analyze usage trends, and optimize call handling based on statistical insights.

Call Statistics