Call Analytics#
Review call activity, outcomes, and performance in one place.
Call Analytics provides access to call records, aggregated statistics, and AI Call Scoring results in phone.systems™. Use it to investigate specific calls, understand how calls were routed, evaluate calls against scorecards, and track overall inbound and outbound call performance over time. It is most useful for troubleshooting delivery issues, validating call outcomes, and preparing operational reports.
Review and manage call detail records (CDRs) for calls handled by phone.systems™.
Review individual routing attempts performed during call processing.
Analyze aggregated inbound and outbound call metrics and trends over time.
Compare inbound call offers and outbound call performance for individual users.
Review AI-generated scorecard results for evaluated calls.