Call Analytics
Get insights into call activity with detailed call flow records (CDRs) and performance statistics. Analyze inbound and outbound data, track call patterns, and review key metrics like total calls, ASR, and ACD using customizable filters on the call Statistics page.
Call Flow CDRs
Access and review detailed call detail records (CDRs) for each call flow to monitor activity and troubleshoot issues.
Call Statistics
View call performance metrics, analyze usage trends, and optimize call handling based on statistical insights.