Call Analytics#
Review call activity, outcomes, and performance in one place.
Call Analytics provides access to call records and aggregated statistics in phone.systems™. Use it to investigate specific calls, understand how calls were routed, and track overall inbound and outbound call performance over time. It is most useful for troubleshooting delivery issues, validating call outcomes, and preparing operational reports.
Call History
Review and manage call detail records (CDRs) for calls handled by phone.systems™.
Routing Attempts
Review individual routing attempts performed during call processing.
Call Statistics
Analyze aggregated inbound and outbound call metrics and trends over time.