Audio Files

The Audio Files section allows you to manage sound recordings and announcements used across your system. These files can serve as greetings, voicemail messages, IVR prompts, or call announcements. You can easily upload, record, edit, and delete audio files directly from the phone.systems™ user interface.

Upload Audio File

Add existing recordings (greetings, IVR prompts, announcements) to your library.

Upload Audio Files

Record Audio File

Capture new audio using your device’s microphone.

Record Audio Files

View Audio File Relations

See where a file is used (Playlists, Call Flows, Contact Methods) before making changes.

View Audio File Relations

Delete Audio File

Remove an audio file safely after reviewing any linked relations.

Delete Audio Files

---

Upload Audio Files

You can upload existing audio files to quickly reuse professional recordings, greetings, or pre-recorded announcements. This is ideal for uploading IVR messages, pre-approved company greetings, or multilingual system prompts.

1. Go to the Audio Files section.

2. Click the icon and select Upload audio file.

Fig. 1. Upload Audio File Option

3. In the Upload Audio File window, browse and select the desired audio file from your local drive, network storage, or external media.

Note

The maximum file size for an audio file is 14 MB.

Fig. 2. File Selection Window

4. Once the upload is complete, click the Play button to preview the file.

Fig. 3. Uploaded Audio File Playback

---

Record Audio Files

You can record audio files directly from your device’s microphone, allowing you to quickly create personalized announcements, greetings, or voicemail messages without needing external software.

1. Open the Audio Files section.

2. Click the icon and select Record audio file.

Fig. 4. Recording Audio Files

3. In the Record New File window, enter a name for the recording and click Record to begin.

Fig. 5. Recording Interface

4. Speak into your device’s microphone. When finished, click Stop to end the recording.

5. Click Play to review your recording. If you’re satisfied, click Save to store it in your audio library.

Note

The maximum file size for a recorded audio file is 14 MB.

Fig. 6. Recording Audio Files

Fig. 7. Playback and Save Controls

---

Edit Audio Files

You can rename existing audio files to keep your library organized and make it easier to identify their purpose (for example, “Main Greeting” or “After-Hours Message”).

1. In the Audio Files list, click the Actions button next to the file you want to edit.

2. Select Edit from the dropdown menu.

3. Update the file name or description as needed.

4. Click Save to confirm your changes.

Fig. 8. Actions Button

---

View Audio File Relations

Each audio file may be linked to other configurations, such as Playlists, Call Flows, or Contact Methods. Viewing relations helps ensure you don’t delete or modify a file that’s currently in use.

1. Click the Actions button next to an audio file.

2. Select Relations from the dropdown menu.

Fig. 9. Actions Button

The Relations window displays all related items grouped by category. Click the icon next to a relation to navigate directly to its configuration page.

Fig. 10. Audio File Relations Overview

---

Delete Audio Files

To delete an audio file, click the Actions button and select Delete.

Fig. 11. Actions Button

If the selected audio file has any relations, the Delete Audio File dialog displays a warning banner and a relations counter. Click the counter to view the complete list of related items.

Before deletion can proceed, all related services must be unlinked. Once the relations are removed, click Delete to permanently delete the audio file.

Fig. 12. Delete Audio File dialog with relations

Fig. 13. Delete Audio File dialog without relations