SIP Accounts

This SIP Accounts section of the Contact Method menu in the Cloud PBX phone.systems™ interface allows you to perform the following tasks:

  • Create SIP Account Contact Methods.

  • Edit SIP Account Contact Methods.

  • Delete SIP Account Contact Methods.

  • Download SIP Account Contact Methods To A CSV File.

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Fig. 1. SIP Accounts Contact Methods

Creating SIP Account Contact Methods

To create a SIP Account Contact Method, click the +-symbol symbol, which will open the SIP Account Contact Method creation screen.

The SIP Account configuration window contains five sections:

1. General

The User for which the SIP Account Contact Method will be created and assigned to.

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Fig. 1. Selecting the User

2. Inbound calls

The Inbound Calls section allows you to configure the DID and internal numbers associated with the SIP account, with the option to configure a fallback routing option to voicemail.

  1. Select the DID Number which will forward the calls to the new SIP Account.

  2. Select the Internal Number which will forward internal the calls to the new SIP Account.

  3. Select what happens when the SIP Account contact is not available, either Do Nothing or Route the calls to voicemail.

  4. If Route To Voicemail was selected, select the Voicemail audio which will be played.

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Fig. 2. Inbound Calls

3. Outbound calls

The Outbound Calls section allows you to configure the internal and external Caller ID as well as call announcements.

An option to enable outbound calling from this SIP device. By default, outbound calling is disabled.

  1. If outbound calling is enabled, an external caller ID must be selected that defines the phone number to be displayed as the Caller ID when making outbound calls. This Caller ID may be chosen from the dropdown menu that lists numbers previously added to phone.systems™ by using the Phone Number option under the Settings menu. Therefore, it is recommended that phone numbers should be added prior to configuring SIP Account contact methods.

  2. An optional Internal Caller ID number may be selected from the dropdown menu of the extensions configured for Internal Number objects that are currently on the workspace. This number will be displayed as the Caller ID when making outbound calls to other extensions within the phone.systems™ network.

  3. An optional Internal Announcement can be configured for outbound calls. This announcement plays when the call is answered by an internal extension, allowing you to provide information or instructions specific to your organization. You can choose the announcement from a list of pre-recorded options or upload a custom recording via the Announcements section in the Settings menu.

  4. An optional External Announcement may also be set up for outbound calls. This announcement plays when the call is answered by an external recipient, offering a greeting or pertinent information related to the call. Similar to the Internal Announcement, you can select from pre-recorded options or upload a custom recording through the Announcements section in the Settings menu.

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Fig. 3. Outbound Calls

4. Call Recording

The SIP Account contact method provides users with the option of enabling call recording, including the ability to define the recording direction (inbound and/or outbound) and to record internal and external calls. In addition, a “record on demand” feature is available, where the user may dial a predefined feature code to activate call recording.

  1. You can select the Delivery Method for recorded calls, which includes sending the recordings via Email, Dropbox, FTP, SFTP, Google Drive, and OneDrive to a specified address. See the section Delivery Methods for further details .

  2. An Inbound Internal option allows you to record calls made from internal extensions to other internal extensions.

  3. The Inbound External option records calls received from external numbers to internal extensions.

  4. You can use the Outbound Internal option to record calls made from internal extensions to other internal extensions.

  5. The Outbound External option records calls made from internal extensions to external numbers.

  6. If the Record on Demand feature is enabled, then a dialing feature code must be defined in order to activate call recording.

Note

  • Call recordings are forwarded to an email address or file server on the completion of each call as per the configured file delivery method.

  • Call recordings are not uploaded to phone.systems servers, and phone.systems does not read, process or permanently store your recordings.

  • Call recordings sent to an email address may not be delivered due to file size limitations on the destination email server. Please note that if the destination server rejects the file, then that file will be unrecoverable. The approximate file size of call recordings is 7 MB per hour, and users should carefully consider this parameter when selecting a file Delivery Method.

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Fig. 4. Call Recording

5. Advanced

In the advanced settings, you can configure Allowed IPs, codecs, media types, and transport protocols.

The Enable Allowed IPs option, when activated, restricts device registration to specific IP addresses listed in the Allowed IPs. This prevents unauthorized registration from unlisted IP addresses, enhancing security. If this option is disabled, registration from any IP address is permitted.

  • When enabled, the Allowed IPs list must include the IP addresses for device registration. Both IPv4 and IPv6 addresses are supported, with the SPACE character separating addresses. You can also define IP ranges using CIDR (Classless Inter-Domain Routing) notation.

  • Clicking the Allowed IPs input box lets you add or remove IP addresses. Each listed IP address has an x icon at the end. Clicking on this icon causes the relevant IP address to be deleted.

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Fig. 5. Allowed IPs

The Codecs to be supported by this SIP Account can be selected. Multiple codecs may be added from the dropdown list, with the following options available:

  • OPUS

  • G722

  • PCMU

  • PCMA

  • G729

  • GSM

  • telephone-event

Important

The telephone-event codec must be included in the list of Allowed Codecs if interactive menus or feature codes requiring the input of digits are to be used.

The Media Types field allows for the selection of the network protocol used for delivering audio and video over IP networks. The following options are available:

  • RTP (Unsecured Real-time Transport Protocol)

  • SRTP-SDES (Secure Real-time Transport Protocol - Session Description Protocol Security Descriptions)

  • SRTP-DTLS (Secure Real-time Transport Protocol - Datagram Transport Layer Security)

The Transport Protocol field allows for the selection of protocols used for communication between phone.systems™ and the end-user’s IP phone or softphone application. Multiple transport protocols may be selected, with the following options being available:

  • TCP (Transmission Control Protocol)

  • UDP (User Datagram Protocol)

  • TLS (Transport Layer Security)

  • WSS (WebSocket Secure)

Note

Encrypted media types and transport protocols are disabled by default on phone.systems™ accounts. Contact sales@didww.com to enable these features.

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Fig. 6. Advanced

Click Save to create the SIP account.

Once created, you can view and copy the SIP account credentials, by editing the SIP Account Contact Method.

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Fig. 7. SIP Accounts Credentials