Delivery Methods

The configuration and management of Delivery Methods is accessed by selecting the Delivery Methods menu on the phone.systems™ UI.

../../_images/fig_index.png

Fig. 1. Delivery Methods

Delivery Methods define how audio and text files generated by phone.systems™ are delivered to users. These files include voicemail, notification messages and faxes, as well as the contents of recorded calls. The supported Delivery Methods are Email, Dropbox, FTP, SFTP, Google Drive and OneDrive.

The Delivery Methods options for the various phone.systems™ objects and call recordings are as follows:

  • Voicemail object - Email, Dropbox, FTP, SFTP, Google Drive, OneDrive

  • Call Recorder object - Email, Dropbox, FTP, SFTP, Google Drive, OneDrive

  • Fax object - Email, Dropbox, FTP, SFTP, Google Drive, OneDrive

  • Notification object - Email

  • SIP Account call recording - Email, Dropbox, FTP, SFTP, Google Drive, OneDrive

Note

  • Call recordings are immediately forwarded to an email address or file server on the completion of each call as per the configured file delivery method.

  • It is possible that call recordings sent to an email address may not be delivered due to file size limitations applicable to the destination email server. Note that if the destination server rejects the file, then that file will be unrecoverable. The approximate file size of call recordings is 7 MB per hour, and users should carefully consider this parameter when selecting a file Delivery Method.

  • Call recordings are not uploaded to phone.systems™ servers, and phone.systems™ does not read, process or permanently store the recordings.

There are a number of optional, dynamic fields that may be used to provide important information regarding the email message or file to be delivered, and these fields are automatically updated by phone.systems™ with the relevant information on the creation of each message or file.

For the Email delivery method, these dynamic fields may be included in the subject and the text body of the email. For Dropbox, FTP, SFTP, Google Drive and OneDrive delivery methods, the dynamic fields are used to define the file name, and include relevant information (such as a date/time stamp) in that file name. Note that time stamps are set according to the System time zone selected under the General Settings configuration option.

The dynamic fields are:

  • %{src_number} - the source (caller) phone number

  • %{src_name} - the source (caller) name

  • %{dst_number} - the destination (called) phone number

  • %{service_name} - the name of the service (or object type such as Voicemail, Notification, Call Recorder, Fax or SIP Account) that generated this file

  • %{call_time} - the full date and time of the call in the format year-month-day hour-minute-second (for example, 2019-11-25 14-31-26)

  • %{call_year} - the year of the call

  • %{call_month} - the month of the call

  • %{call_day} - the day of the call

  • %{call_hour} - the hour of the call

In this section