phone.systems™ App Dial Pad

The dial pad interface allows users to make outbound calls by manually entering phone numbers. It includes a numeric keypad, a status indicator, an outbound caller ID associated with the account, and a call button for easy navigation and communication.

Fig. 1. Dial Pad Interface

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Making a Call

To place a call to an unknown number using the dial pad, enter the recipient’s phone number or internal number, then click the icon.

Fig. 1. Calling An Unknown Number

To call one of your contacts, enter at least one digit to search for the number in the contacts list, then click the next to the desired contact.

Alternatively, navigate to the contacts menu and select the contact from there.

Fig. 2. Calling A Contact

When the call is initiated, you will see the In-Call screen.

Fig. 3. In Call Screen

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Holding/Unholding a call

To put a call on hold, click the icon. When the call is on hold, the text (On Hold) will appear next to the call duration.

Fig. 1. On Hold Button

To return to the call, click the icon again. The (On Hold) text will disappear once the call is no longer on hold.

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Muting/Unmuting Your Microphone

To mute your microphone during an active call, click the icon. When your microphone is muted, the icon will turn blue.

Note

The microphone mute feature is only available in the mobile application versions (iOS and Android).

Fig. 1. Muting Your Microphone

To unmute your microphone, click the icon again. The icon will return to its original state once your microphone is no longer muted.

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Enabling/Disabling the Loudspeaker

To enable the loudspeaker during an active call, click the icon. This allows you to hear the call through the loudspeaker.

Note

The loudspeaker feature is only available in the mobile application versions (iOS and Android).

Fig. 1. Muting The Call Audio

To disable the loudspeaker, click the icon again. The icon will return to its original state when the loudspeaker is turned off.

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Keypad

The keypad feature is used for sending Dual-Tone Multi-Frequency (DTMF) signals during a call. These signals are often required for interacting with automated systems, such as navigating phone menus or entering passcodes.

To use the keypad, click the icon during an active call. The numeric keypad will appear, allowing you to input the necessary digits.

Fig. 1. Keypad Interface

To close the keypad, click the icon again. The call will continue as normal after inputting the required digits.

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Blind Transfer

Blind transfer allows you to transfer an active call directly to another user without first speaking with the person to whom the call will be forwarded.

To perform a blind transfer:

1. Click the icon during an active call and select the user to which you want to forward the call.

   

   Fig. 1. Selecting a Contact

2. Select the number you want to forward the call to. You can forward the call to one of the following:

• A Phone Number

• An Internal Number

Fig. 2. Entering or Selecting a Number

Once the number is selected, the call will be transferred, and your connection to the call will end.