phone.systems™ App Dial Pad

The Dial Pad interface in the phone.systems™ app lets users manually enter phone numbers to make outbound calls. It features a numeric keypad, a status indicator, an outbound caller ID associated with your account, and a call button for easy navigation and communication.

Fig. 1. Dial Pad Interface

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Placing a Call

To place a call to an unknown number:

1. Enter the recipient’s phone number or internal number.

2. Click the icon to initiate the call.

Fig. 1. Calling An Unknown Number

To call a contact:

1. Enter at least one digit to search for the number in your contacts list.

2. Click the next to the desired contact.

Alternatively, go to the contacts menu and select a contact.

Fig. 2. Calling A Contact

When the call starts, you’ll see the In-Call screen.

Fig. 3. In Call Screen

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Call State Management

phone.systems™ app allows you to perform multiple actions during an active call. Click on the following shortcuts to learn more:

Mute/Unmute Your Microphone

Toggle your microphone on or off during a call to control whether the other party can hear you.

Mute/Unmute Your Microphone

Enable/Disable Loudspeaker

Switch between earpiece and speakerphone mode to suit your preferred audio output method.

Enable/Disable Loudspeaker

Holding/Unholding a Call

Place the current call on hold or resume it, allowing you to manage multiple tasks or conversations.

Hold/Unhold a Call

Using the Keypad

Open the dialpad to enter digits during a call — useful for extensions, IVRs, or access codes.

Using the Keypad

Blind Transfer

Transfer the active call directly to another number without speaking to the recipient beforehand.

Blind Transfer

Mute/Unmute Your Microphone

• To mute your microphone during an active call, click the icon. When muted, the icon will turn blue.

• To unmute, click the icon again.

Note

The mute feature is only available on mobile apps (iOS/Android).

Fig. 1. Muting Your Microphone

Enable/Disable Loudspeaker

• To enable the loudspeaker during a call, click the icon. This will allow you to hear the call through the loudspeaker.

• To disable it, click the icon again.

Note

The loudspeaker feature is only available on mobile apps (iOS/Android).

Fig. 2. Enabling Loudspeaker

Hold/Unhold a Call

• To put a call on hold, click the icon. The text “(On Hold)” will appear next to the call duration.

• To resume the call, click the icon again.

Fig. 3. On Hold Button

Using the Keypad

The Keypad feature sends Dual-Tone Multi-Frequency (DTMF) signals during a call, typically used for navigating automated phone menus or entering passcodes.

1. To activate the keypad, click the icon during an active call. The keypad will appear, allowing you to enter the necessary digits.

2. To close the keypad, click the icon again.

Fig. 4. Keypad Interface

Blind Transfer

The Blind Transfer feature allows you to transfer a call to another user without speaking to the person first.

To perform a blind transfer, follow the steps below:

1. During an active call, tap the icon.

2. Select the user you want to transfer the call to.

Fig. 5. Selecting a Contact

3. Choose the number where the call should be transferred.

   • A Phone Number

   • An Internal Number

   

   Fig. 6. Entering or Selecting a Number

Once the number is selected, the call will be transferred, and your connection will end.

Add a New Contact

To add a new contact straight from the dialpad screen, follow these steps:

1. Input a phone number of the new contact using the dialpad.

2. Click on the button.

Fig. 1. Create Contact Button

3. A contact creation screen will appear. Enter the following details:

   • First Name: The first name of the contact.
     

   • Last Name: The last name of the contact.
     

   • Number(s): One or more phone numbers of the contact.
     

   • Email: The email address of the contact.
     

   • Job Title: The contact’s job title.
     

   • Company Name: The contact’s company name.

4. Once you have entered all the details, click Save to create the contact.

Fig. 2. Create Contact