The dial pad interface allows users to make outbound calls by manually entering phone numbers. It includes a numeric keypad, a status indicator, an outbound caller ID associated with the account, and a call button for easy navigation and communication.
The keypad feature is used for sending Dual-Tone Multi-Frequency (DTMF) signals during a call. These signals are often required for interacting with automated systems, such as navigating phone menus or entering passcodes.
To use the keypad, click the icon during an active call. The numeric keypad will appear, allowing you to input the necessary digits.
Blind transfer allows you to transfer an active call directly to another user without first speaking with the person to whom the call will be forwarded.
To perform a blind transfer:
Click the icon during an active call and select the user to which you want to forward the call.