phone.systems™ App Dial Pad
The Dial Pad interface in the phone.systems™ app lets users manually enter phone numbers to make outbound calls. It features a numeric keypad, a status indicator, an outbound caller ID associated with your account, and a call button for easy navigation and communication.

Fig. 1. Dial Pad Interface
Placing a Call
To place a call to an unknown number:

Fig. 1. Calling An Unknown Number
To call a contact:
Alternatively, go to the contacts menu and select a contact.

Fig. 2. Calling A Contact
When the call starts, you’ll see the In-Call screen.

Fig. 3. In Call Screen
Call State Management
phone.systems™ app allows you to perform multiple actions during an active call. Click on the following shortcuts to learn more:
Toggle your microphone on or off during a call to control whether the other party can hear you.
Switch between earpiece and speakerphone mode to suit your preferred audio output method.
Place the current call on hold or resume it, allowing you to manage multiple tasks or conversations.
Open the dialpad to enter digits during a call — useful for extensions, IVRs, or access codes.
Transfer the active call directly to another number without speaking to the recipient beforehand.
Mute/Unmute Your Microphone
Note
The mute feature is only available on mobile apps (iOS/Android).

Fig. 1. Muting Your Microphone
Enable/Disable Loudspeaker
Note
The loudspeaker feature is only available on mobile apps (iOS/Android).

Fig. 2. Enabling Loudspeaker
Hold/Unhold a Call

Fig. 3. On Hold Button
Using the Keypad
The Keypad feature sends Dual-Tone Multi-Frequency (DTMF) signals during a call, typically used for navigating automated phone menus or entering passcodes.

Fig. 4. Keypad Interface
Blind Transfer
The Blind Transfer feature allows you to transfer a call to another user without speaking to the person first.
To perform a blind transfer, follow the steps below:
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Fig. 5. Selecting a Contact
Choose the number where the call should be transferred.
Fig. 6. Entering or Selecting a Number
Once the number is selected, the call will be transferred, and your connection will end.
Add a New Contact
To add a new contact straight from the dialpad screen, follow these steps:
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Fig. 1. Create Contact Button
A contact creation screen will appear. Enter the following details:
First Name: The first name of the contact.
Last Name: The last name of the contact.
Number(s): One or more phone numbers of the contact.
Email: The email address of the contact.
Job Title: The contact’s job title.
Company Name: The contact’s company name.
Once you have entered all the details, click Save to create the contact.
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Fig. 2. Create Contact