PSTN Routes
The PSTN Routes section of the Contact Method menu in the Cloud PBX phone.systems™ interface allows you to:
Create PSTN Route contact methods.
Edit PSTN Route contact methods.
Delete PSTN Route contact methods.
Download PSTN Route contact methods to a CSV file.
Creating PSTN Routes Contact Methods
To create a PSTN Route Contact Method, click the button to open the PSTN Route Contact Method creation screen.
The PSTN Routes configuration window contains two sections:
1. General
The User option allows you to select the user for the Contact Method.
The Phone Number field requires the actual phone number (landline or mobile) to which incoming calls should be forwarded, in E.164 format: <CountryCode> <City/AreaCode> <LocalNumber>. The country code is 1–3 digits long, while the length of the city/area code and local number may vary. For example, a phone number in E.164 format for Minneapolis, US is 16128884432.
The Allow Call Transfer toggle enables call transfers to other PSTN numbers when turned on.
Note
Enabling Allow Call Transfer may incur additional per-minute charges for call transfers to another phone number.
2. Inbound Calls
DID Number specifies which DID numbers will perform PSTN forwarding.
Internal Number specifies which internal numbers will perform PSTN forwarding.
The When Unavailable option allows you to select how calls are forwarded when the PSTN destination is unavailable. You can select:
Do Nothing: The call ends if the PSTN destination does not respond.
Route to Voicemail: The call is routed to the selected voicemail audio message.
Note
You can edit, delete, or download contact methods. For more details, refer to the actions page.