PSTN Routes

This PSTN Routes section of the Contact Method menu in the Cloud PBX phone.systems™ interface allows you to perform the following tasks:

  • Create PSTN Routes Contact Methods.

  • Edit PSTN Routes Contact Methods.

  • Delete PSTN Routes Contact Methods.

  • Download PSTN Routes Contact Methods To A CSV File.

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Fig. 1. PSTN Route Contact Methods

Creating PSTN Routes Contact Methods

To create a PSTN Route Contact Method, click the +-symbol symbol, which will open the PSTN Route Contact Method creation screen.

The PSTN Routes configuration window contains two sections:

1. General

  • An option for User allows you to select the user for the Contact Method.

  • Phone Number field requires the actual phone number (landline or mobile) to which incoming calls should be forwarded, in E.164 format: <CountryCode> <City/AreaCode> <LocalNumber>. The country code is 1-3 digits long, while the length of the city/area code and local number may vary. For example, a phone number in E.164 format is 16128884432 for Minneapolis, US.

  • Allow Call Transfer toggle enables call transfers to other PSTN numbers when turned on.

    Note

    Enabling “Allow Call Transfer” may incur additional per-minute charges for call transfers to another phone number.

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Fig. 1. General Configuration

2. Inbound calls

  • DID Number specifies which DID number will perform the PSTN forwarding.

  • Internal Number specifies which internal number will perform the PSTN forwarding.

  • When Unavailable option allows you to select how calls are forwarded when the PSTN destination is unavailable. You may select:

    • Do Nothing: The call is ended if the PSTN destination is not responding.

    • Route to Voicemail: The call is routed to the selected voicemail audio message.

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Fig. 2. Inbound Calls

Note

You may edit, delete or download contact methods. For more details please refer to the actions page.