PSTN Routes

The PSTN Routes section of the Contact Method menu in the Cloud PBX phone.systems™ interface allows you to:

  • Create PSTN Route contact methods.

  • Edit PSTN Route contact methods.

  • Delete PSTN Route contact methods.

  • Download PSTN Route contact methods to a CSV file.

../../_images/fig328.png

Fig. 1. PSTN Route Contact Methods

Creating PSTN Routes Contact Methods

To create a PSTN Route Contact Method, click the +-symbol button to open the PSTN Route Contact Method creation screen.

The PSTN Routes configuration window contains two sections:

1. General

  • The User option allows you to select the user for the Contact Method.

  • The Phone Number field requires the actual phone number (landline or mobile) to which incoming calls should be forwarded, in E.164 format: <CountryCode> <City/AreaCode> <LocalNumber>. The country code is 1–3 digits long, while the length of the city/area code and local number may vary. For example, a phone number in E.164 format for Minneapolis, US is 16128884432.

  • The Allow Call Transfer toggle enables call transfers to other PSTN numbers when turned on.

    Note

    Enabling Allow Call Transfer may incur additional per-minute charges for call transfers to another phone number.

../../_images/fig331.png

Fig. 1. General Configuration

2. Inbound Calls

  • DID Number specifies which DID numbers will perform PSTN forwarding.

  • Internal Number specifies which internal numbers will perform PSTN forwarding.

  • The When Unavailable option allows you to select how calls are forwarded when the PSTN destination is unavailable. You can select:

    • Do Nothing: The call ends if the PSTN destination does not respond.

    • Route to Voicemail: The call is routed to the selected voicemail audio message.

../../_images/fig341.png

Fig. 2. Inbound Calls

Note

You can edit, delete, or download contact methods. For more details, refer to the actions page.