Email Broadcasts

The Email Broadcasts allows you to send customized email messages to selected contact groups using predefined templates and fallback options.

In this section, you can:

• Create Broadcasts – Initiate email broadcasts with configurable delivery options.

• Select Recipients – Define specific contact lists or segments as recipients.

• Configure Channels – Choose the email template, domain, sender, and reply-to address.

• Review and Submit – Review recipient and channel settings before finalizing the broadcast.

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Before You Begin

Before creating an Email broadcast, ensure you have the following:

• A List or Segment of Contacts – Required to select message recipients. If you haven’t set up contacts, see Quickstart with Contacts.

• An Email Template – Required to define the email content and formatting. For guidance, see Email Templates.

• A Verified Sending Domain and Sender – Required to specify the source identity for the email. See Email Domains and Add Sender Information.

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Creating an Email Broadcast

To create a new Email broadcast, follow these steps:

Step 1: Open the Create Broadcast Page

1. Navigate to Broadcasts in the main menu.

2. Click the + Create Broadcast button.

Fig. 1. Create Broadcast.

Step 2: Configure Recipient Settings

1. Broadcast Name – Enter a name to identify the broadcast internally.

2. Send To – Select one or more Lists or Segments as the recipients.

3. Exclude From Sending – Optionally, select any lists or segments you want to exclude from the recipient list.

Click Next to proceed.

Fig. 2. Recipients Selection.

Step 3: Configure Channel Settings

1. Channel Type – Select Email.

2. Email Template – Choose the predefined email template to be used.

3. Domain – Select the verified domain associated with the broadcast.

4. Sender – Choose the sender identity from the configured options.

5. Reply-to Address – Specify where recipient replies will be directed.

Note

Optionally, you can configure a fallback channel using SMS or WhatsApp. A fallback channel ensures delivery through an alternative method if the primary channel fails.

Click Next to continue.

Fig. 3. Channel Configuration.

Step 4: Review and Submit the Broadcast

Review all the configured settings, then click Submit to create the email broadcast.

Fig. 4. Broadcast Review.

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Next step

Schedule a broadcast

Learn how to send the broadcast immediately or schedule it for a specific time.

Schedule a Broadcast